Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lisa Van Tran

Rosemead,CA

Summary

Expert in nurturing customer relationships and leading teams toward excellence, approach has consistently enhanced service quality and operational efficiency. Results-driven candidate with extensive background in the travel industry. Experienced in negotiating competitive rates, providing travel advice, and managing customer expectations. Skilled in developing creative and cost-effective travel solutions to meet clients' needs.

Overview

16
16
years of professional experience

Work History

ENTERTAINMENT AND CORPORATE AGENT

ALTOUR INTERNATIONAL
02.2022 - Current

Skilled in Sabre GDS System

  • Knowledgeable in international fares and ticketing.
  • Built positive relationships with customers through consistent follow-up communications
  • Successfully handled escalated calls with patience and understanding
  • Managed multiple communication channels simultaneously, including phone, email, and live chat
  • Demonstrated expertise in booking flights, hotels, rental cars, and other travel services
  • Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with all applicable laws
  • Created detailed itineraries for clients based on their preferences, budget, and travel needs
  • Scheduled customer reservations using agency database
  • Assisted clients with any issues that may arise during their trip including lost luggage or delayed flights
  • Processed payments using credit card machines or online payment systems.

SALES AND MANAGEMENT

LEE'S SANDWICHES
09.2014 - 10.2021
  • Performed daily inspections of the facility to ensure cleanliness standards were met
  • Maintained a high level of customer service by addressing patron complaints promptly and professionally
  • Recruited, trained, evaluated, scheduled and supervised all restaurant personnel
  • Monitored cash handling procedures to accurately charge customers
  • Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards
  • Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices
  • Monitored restaurant equipment to schedule maintenance and repairs
  • Monitored sales reports regularly to identify trends in customer preferences.

SALES AND ACCOUNTING

FIVE OCEANS TOURS
10.2008 - 12.2019
  • Skilled in Sabre system.
  • Handled ARC reporting on daily basis
  • Answered travel questions from customers about destinations, pricing and flight schedules
  • Demonstrated expertise in booking flights, hotels, rental cars, cruises, tours, and other travel services
  • Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with all applicable laws
  • Researched and recommended package deals and special offers
  • Created itineraries for clients based on customer interests, budgets, and availability
  • Built strong relationships with customers through excellent customer service skills
  • Scheduled customer reservations using agency database
  • Performed administrative tasks such as maintaining records of bookings and payments made by customers
  • Listened to concerns and complaints from customers and promptly addressed issues
  • Utilized knowledge of domestic and international destinations to advise customers on the best possible options for their trips.

SALES AND MANAGEMENT

LEE'S SANDWICHES
07.2010 - 12.2017
  • Performed daily inspections of the facility to ensure cleanliness standards were met
  • Maintained a high level of customer service by addressing patron complaints promptly and professionally
  • Recruited, trained, evaluated, scheduled and supervised all restaurant personnel
  • Monitored cash handling procedures to accurately charge customers
  • Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
  • Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices
  • Monitored restaurant equipment to schedule maintenance and repairs
  • Monitored sales reports regularly to identify trends in customer preferences
  • Managed payroll records accurately ensuring timely payment of wages
  • Reviewed monthly financial statements to assess performance against budget objectives.

Education

COMPLETED COURSEWORK TOWARDS CERTIFICATE OF BUSINESS MANAGEMENT -

PASADENA CITY COLLEGE
Pasadena, CA

COMPLETED COURSEWORK TOWARDS GRADUATED CLASS OF 2001 -

ALHAMBRA HIGH SCHOOL
Alhambra, CA

Skills

  • Customer Service & Relations
  • Accounts Payable/Receivable
  • Telephone Reception
  • Word Processing & Typing
  • General Accounting
  • Organizational Skills
  • Inventory Management
  • Teamwork Abilities

Languages

Vietnamese
Professional Working

Timeline

ENTERTAINMENT AND CORPORATE AGENT

ALTOUR INTERNATIONAL
02.2022 - Current

SALES AND MANAGEMENT

LEE'S SANDWICHES
09.2014 - 10.2021

SALES AND MANAGEMENT

LEE'S SANDWICHES
07.2010 - 12.2017

SALES AND ACCOUNTING

FIVE OCEANS TOURS
10.2008 - 12.2019

COMPLETED COURSEWORK TOWARDS CERTIFICATE OF BUSINESS MANAGEMENT -

PASADENA CITY COLLEGE

COMPLETED COURSEWORK TOWARDS GRADUATED CLASS OF 2001 -

ALHAMBRA HIGH SCHOOL
Lisa Van Tran