Lisa Vaughn
Hagerstown,MD
Summary
Senior Analyst specializing in AML, sanctions, and financial crimes with extensive experience in transforming complex regulations into effective operational workflows. Proven track record in leading User Acceptance Testing and enhancing compliance measures within high-risk environments. Recognized for delivering accurate investigations and supporting project delivery for significant financial platforms.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Credit Card Operations Analyst
Citibank
05.1994 - 08.2026
- Processed high-volume credit card applications, account updates, and customer maintenance, ensuring high accuracy and compliance.
- Identified fraud indicators and unusual account activity, escalating cases to AML teams for further review.
- Performed data entry for financial records, customer profiles, and regulatory documentation, consistently exceeding quality benchmarks.
- Collaborated with operations teams to streamline workflows, enhancing processing efficiency and accuracy.
- Provided subject matter expertise to new hires on credit card processes and documentation standards, facilitating effective onboarding.
Project Management & UAT Lead
Citibank
05.1994 - 08.2026
- Led end-to-end UAT cycles for new credit card and banking platforms, ensuring workflows adhered to FinCEN CIP, CDD, and Beneficial Ownership regulatory requirements.
- Developed detailed test cases, scripts, and execution plans aligned with regulatory and operational needs.
- Maintained testing records, defect logs, and application data, preparing status reports for project managers that facilitated timely remediation.
- Compiled executive readiness reports summarizing testing metrics, compliance validations, and risk considerations, securing project sponsor approval for production deployment.
- Delivered system training programs for operational teams, enhancing adoption of new platforms and minimizing post-launch user friction.
- Supported change management activities, including communication planning, workflow updates, and post-implementation monitoring.
- Served as a Subject Matter Expert (SME) for AML, sanctions, KYC, and operational workflows, advising project teams on regulatory impacts and system logic.
Senior AML / KYC / Sanctions Analyst
Citibank
05.1994 - 08.2026
- Conducted high-risk AML investigations using Actimize and NICE, reviewing alerts, identifying red flags, and escalating suspicious activity with audit-ready narratives.
- Analyzed customer behavior, transaction patterns, and anomalies to detect potential money laundering or fraud.
- Executed SDN/OFAC/PEP screening using Citi Screening and SPF, clearing false positives and escalating true matches with comprehensive documentation.
- Assessed public officials, global entities, and high-risk individuals against OFAC, EU, UN, HMT, and PEP lists to ensure compliance.
- Implemented risk-based decisioning for sanctions alerts, reinforcing compliance with global regulatory standards.
- Completed KYC/EDD reviews for high-risk individuals and businesses, including beneficial ownership verification and business intelligence analysis.
- Assessed complex customer structures and escalated cases requiring enhanced due diligence.
- Supported FinCEN casework with detailed investigative documentation aligned with regulatory expectations.
- Utilized LexisNexis, Dun & Bradstreet, Experian, and Innovis for identity verification, adverse media screening, and risk scoring.
Education
Master of Science - Organizational Leadership
Southern New Hampshire University
New Hampton, NH12-2026
Bachelor of Science - Project Management
Southern New Hampshire University
New Hampton, NHSkills
- AML Investigations
- SDN/OFAC/PEP Screening
- KYC/EDD
- CIP/CDD
- Beneficial Ownership
- FinCEN Reporting
- Fraud Indicators
- Risk Scoring
- Escalation Protocols
- Regulatory Documentation
- User Acceptance Testing (UAT)
- End-to-End Test Execution
- Test Case Development
- Defect Tracking
- Requirements Validation
- Change Management
- Production Readiness
- System Training
- Credit Card Processing
- Account Maintenance
- Dispute Handling
- High-Volume Data Entry
- Quality Assurance
- Workflow Optimization
- SME & Training
- Process Improvement
- Cross-Functional Coordination
- Audit Support
- Operational Coaching
- Excel (Advanced)
- SharePoint
- Actimize
- NICE AML Essentials
- Citi Screening
- SPF
- LexisNexis
- Dun & Bradstreet
- Experian
- Innovis
- Sawgrass
- Microsoft Teams
- Customer service
- Team collaboration
- Risk assessment
- Process improvement
- Effective communication
- Analytical skills
- Excellent communication
- Teamwork and collaboration
Certification
- Certified Anti-Money Laundering Specialist (CAMS), In Progress, 2026
- Project Management Professional (PMP), In Progress, 2026
Remote Eligible
True
Core Competencies
AML Investigations, SDN/OFAC/PEP Screening, KYC/EDD, CIP/CDD, Beneficial Ownership, FinCEN Reporting, Fraud Indicators, Risk Scoring, Escalation Protocols, Regulatory Documentation, User Acceptance Testing (UAT), End-to-End Test Execution, Test Case Development, Defect Tracking, Requirements Validation, Change Management, Production Readiness, System Training, Credit Card Processing, Account Maintenance, Dispute Handling, Fraud Indicators, High-Volume Data Entry, Quality Assurance, Workflow Optimization, SME & Training, Process Improvement, Cross-Functional Coordination, Audit Support, Operational Coaching, Excel (Advanced), SharePoint, Actimize, NICE AML Essentials, Citi Screening, SPF, LexisNexis, Dun & Bradstreet, Experian, Innovis, Sawgrass, Microsoft Teams
Timeline
Credit Card Operations Analyst
Citibank
05.1994 - 08.2026
Project Management & UAT Lead
Citibank
05.1994 - 08.2026
Senior AML / KYC / Sanctions Analyst
Citibank
05.1994 - 08.2026
Master of Science - Organizational Leadership
Southern New Hampshire University
Bachelor of Science - Project Management
Southern New Hampshire University