Lisa V. Duran
Saint Cloud
Summary
Real estate professional with comprehensive understanding of property markets and client needs. Known for effectively navigating complex transactions and fostering strong client relationships. Committed to team collaboration and delivering results, adapting swiftly to evolving market conditions. Proficient in market analysis, property valuation, and negotiation.
Overview
8
8
years of professional experience
Work History
Real Estate Agent
EXP Real Estate
07.2024 - Current
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Prepared and presented contracts and other legal documents to clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Performed home evaluations and developed competitive market analysis for individual homes.
Tax Collector
Orange County Tax Collector
05.2019 - Current
- Enhanced taxpayer experience with timely and professional customer service, addressing inquiries and resolving disputes.
- Maintained up-to-date knowledge of federal, state, and local tax laws, ensuring accurate application in all cases.
- Prepared detailed reports on tax collection activities to inform management decision-making processes.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Developed comprehensive training materials for new staff members, ensuring consistent procedures across the department.
- Established strong working relationships with other government agencies for improved information sharing and collaboration on complex cases.
Customer Support
JetBlue Airways
03.2022 - 01.2024
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
Account Manager
Meeting Point North America
11.2016 - 01.2019
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Streamlined internal processes for better efficiency in account management tasks.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Education
Associate of Science - Business Administration
Valencia College
Orlando, FLHigh School -
Morton West High School
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Contract negotiation
- Works well independently
- Lead follow up
- Buyer representation
- Social media marketing
- Strong empathy
- Language proficiency
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Real Estate Agent
EXP Real Estate
07.2024 - Current
Customer Support
JetBlue Airways
03.2022 - 01.2024
Tax Collector
Orange County Tax Collector
05.2019 - Current
Account Manager
Meeting Point North America
11.2016 - 01.2019
High School -
Morton West High School
Associate of Science - Business Administration
Valencia College
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