Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Velas

Grove City,OH

Summary

Dynamic professional with a strong work ethic and a proven track record in customer service at Kroger. Skilled in sales expertise and effective communication, I consistently exceeded sales targets while fostering customer satisfaction. My commitment to cleanliness and sanitation ensures a safe environment, enhancing the overall shopping experience.

Overview

11
11
years of professional experience

Work History

Deli Clerk

Kroger
09.2024 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
  • Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
  • Improved product freshness and reduced waste with meticulous stock rotation practices.
  • Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.

Pre K Teacher

Grove City Christian Preschool
01.2014 - 12.2022
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
  • Fostered a love of learning among students by maintaining an energetic teaching style and incorporating creative, interactive elements into lessons.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Participated in ongoing professional learning opportunities to remain current on best practices in early childhood education.
  • Established strong relationships with parents through regular communication, enhancing family involvement in the educational process.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Evaluated student progress through formative and summative assessments, utilizing data-driven methods to inform instructional decisions.
  • Developed and implemented behavior management systems to maintain a structured and productive learning environment.
  • Enhanced classroom environment by creating visually appealing bulletin boards and displays, promoting a positive learning atmosphere.
  • Led professional development workshops for colleagues on topics such as classroom management strategies and effective parent communication techniques.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Organized and supervised large and small group activities.
  • Incorporated music, art and literature into curriculum.

Education

Child Care And Development - Teaching

Penn Foster Career College
Scranton, PA
09.1997

Skills

  • Customer service
  • Cleanliness and sanitation
  • Honesty and integrity
  • Strong work ethic
  • Sales expertise
  • Effective customer communication
  • Phone orders

Timeline

Deli Clerk

Kroger
09.2024 - Current

Pre K Teacher

Grove City Christian Preschool
01.2014 - 12.2022

Child Care And Development - Teaching

Penn Foster Career College

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Lisa Velas