Lisa Velasco-Fierro
Killeen,TX
Summary
Versatile and dynamic professional with a proven track record within the Community at large in various volunteer roles and within the United Methodist Family Services, adept in fostering innovation and enhancing operational efficiency. Excelled in leadership roles, demonstrating exceptional communication skills and a strong ability to multitask. Fluent in Spanish and German, effectively cultivated lasting proffesional relationships and promoted peer development, significantly contributing to organizational growth.
Overview
22
22
years of professional experience
Work History
Owner and Operator
Mums by Lisa
Killeen, TX
02.2014 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Created unique and personalized homecoming mums for customers.
- Researched market trends to create custom creations, including wreaths and t-shirts.
- Achieved cost-savings by developing functional solutions to problems.
- I worked in close collaboration with clients to create exclusive charcuterie boards for large and small events.
Caregiver
Vetrans Affairs
Killeen , TX
01.2011 - Current
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Organized oral medications for clients following dosage and schedule requirements.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Contributed to case reviews of client status and progress.
- Assisted clients with maintaining good personal hygiene.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Improved patient outlook and daily living through compassionate care.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Coordinated transportation services for clients when necessary.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided emotional support to clients during difficult times.
- Supported bathing, dressing and personal care needs.
Front Office Manager
Duncan Disposal Systems
Alpine, TX
01.2004 - 01.2005
- Reviewed completed work to verify consistency, quality, and conformance.
- Utilized property management systems to manage guest bookings, payments, and other transactions.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Resolved customer inquiries and complaints requiring management-level escalation.
Interam Director Alpine Community CCenter
United Methodist Family Services
Alpine , TX
03.2003 - 01.2004
- Established performance metrics and evaluated staff to promote continuous improvement.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Monitored progress by establishing plans, budgets and measuring results.
- Ensured compliance with all relevant regulations, policies and procedures.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Partnered with staff to create professional development plans to support personal and business growth.
Lead Teacher, Three-Year-Olds Classroom
United Methodist Family Services
Alpine, TX
12.2002 - 03.2003
- Attended professional development workshops related to early childhood education best practices.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Administered and documented results of student assessments.
- Conducted parent meetings to discuss student progress, behavior management strategies, and other topics as needed.
- Acted as a role model for young children by displaying empathy towards others in various situations.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Participated in workshops, trainings and conferences to improve educational skills.
- Incorporated music, art and theater into lesson planning.
- Read stories to children and taught painting, drawing, and crafts.
- Organized field trips, special events, and other educational activities for students.
- Ensured safety protocols were followed at all times within the classroom environment.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Directed and supervised children during field trips and special activities.
- Implemented positive reinforcement techniques to help foster self-esteem in young learners.
- Collaborated with teachers from other classrooms on projects or activities that promote interdisciplinary learning experiences.
- Implemented hands-on, play-based strategies for experiential learning.
- Supported colleagues by providing assistance during challenging situations or transitions throughout the day.
- Engaged with children on individual basis to build positive, trusting relationships.
- Provided support for families facing difficult circumstances such as poverty or homelessness.
- Adapted instructional techniques according to student learning styles and progress.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Assisted in developing appropriate expectations for classroom behavior, including setting limits when necessary.
- Established indoor and outdoor safe play environments for toddler-age children.
- Supervised and managed the daily operations of a three-year-old classroom with up to 20 children.
- Developed lesson plans and activities based on individual needs of each student.
Education
Some College (No Degree) - Theatre -Costume Design
Sul Ross State University
Alpine, TXSome College (No Degree) - Biology
The University of Texas At El Paso
El Paso, TXSkills
- Office correspondence
- Oral and writing communication
- Documentation and control
- Reception operations
- Scheduling and calendar management
- Customer service
- Strong leadership
- Effective Communication
- Schedule coordination
- Event coordination
- Administrative skills
- Schedule management
- Fluent in Spanish and German
- Exceptional communication
- Strong Multitasking Ability
Accomplishments
- Fort Cavazos Volunteer of the Quarter for 4th ID(2006) and 1st Cav Division (2010)
Languages
Spanish
Professional
German
Limited
Affiliations
- Advent Health Fundraising (Gala) Volunteer 2023-2024
- Harker Heights Athletic Booster Club-Spirit Wear Coodinator (2018-2022)
- Harker Heights High School Football Team Mom (2018-2021)
- Harker Heights Heights High School Soccer Team Mom (2017-2022)
- Union Grove Middle School PTO -Treasurer (2015-2018)
- Skipcha Elementary Science Olympiad Coach (2013-2016)
- Youth Soccer Coach with Harker Heights Parks and Rec U6-U15 (2009-2017)
- FRG leader 1st Cav Division (2008-2011)
Timeline
Owner and Operator
Mums by Lisa
02.2014 - Current
Caregiver
Vetrans Affairs
01.2011 - Current
Front Office Manager
Duncan Disposal Systems
01.2004 - 01.2005
Interam Director Alpine Community CCenter
United Methodist Family Services
03.2003 - 01.2004
Lead Teacher, Three-Year-Olds Classroom
United Methodist Family Services
12.2002 - 03.2003
Some College (No Degree) - Theatre -Costume Design
Sul Ross State University
Some College (No Degree) - Biology
The University of Texas At El Paso
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