Lisa Velazquez
Westlake,LA
Summary
Dedicated and collaborative team member with a passion for building strong relationships and meeting new people. Known for being approachable and easy to communicate with, I thrive in competitive work environments. I excel at finding the beauty in tough challenges and am eager to contribute to a dynamic team
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
The UPS Store Inc.
Lake Charles, LA
09.2019 - 06.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Medical Records Clerk
Lake Chares Memorial Hospital
Lake Charles, Louisiana
06.2008 - 08.2013
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned incoming documentation.
- Organized patient charts, gathering medical histories, lab results and consents.
- Identified discrepancies between physical documentation and electronic health records.
- Processed incoming medical records requests.
Education
Associate of Science - Computer Networking
Sowela Technical Community College
Lake Charles, LA 01.2002 - 05.2004
High School Diploma -
Barbe High School
Lake Charles 08.1994 - 05.1997
Some College (No Degree) - Practical Nursing
SOWELA Technical Community College
Lake Charles, LA 01.2024 - Current
Skills
- Customer Service
- Appointment Scheduling
- Data Collection
- Building rapport
- Positive and professional
- Critical Thinking
- HIPAA Compliance
- Medical Records Management
- Consultative Sales
- Problem-solving abilities
References
References available upon request.
Timeline
Some College (No Degree) - Practical Nursing
SOWELA Technical Community College
01.2024 - Current
Customer Service Representative
The UPS Store Inc.
09.2019 - 06.2021
Medical Records Clerk
Lake Chares Memorial Hospital
06.2008 - 08.2013
Associate of Science - Computer Networking
Sowela Technical Community College
01.2002 - 05.2004
High School Diploma -
Barbe High School
08.1994 - 05.1997