Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Vermander

Auburn Hills,MI

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Royal Oak Surgical Associates
01.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Commercial Real Estate Agent

Keller Williams
01.2021 - 12.2023
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Coordinated site visits for prospective tenants or buyers, showcasing property features while addressing any concerns or questions raised.
  • Conducted thorough market research to determine accurate property values and guide clients in making informed decisions.
  • Managed a diverse portfolio of commercial properties, effectively balancing the needs of multiple clients simultaneously.

Senior Patient Access Representative

McLaren Macomb Hospital
01.2013 - 12.2020
  • Identified potential process improvements, leading to increased operational efficiency within the department.
  • Developed strong working relationships with interdisciplinary team members to provide comprehensive support for each patient''s needs.
  • Reduced insurance claim denials by diligently verifying patients'' insurance coverage and eligibility.
  • Contributed to revenue growth by effectively managing payment collections from both insured and self-pay patients.
  • Enhanced patient experience with empathetic communication and personalized assistance.
  • Assisted patients in understanding their financial responsibilities, promoting transparency and trust between the facility and its clientele.
  • Managed high call volumes while maintaining exceptional customer service standards for patients and healthcare providers alike.
  • Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting privacy rights at all times.
  • Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
  • Coordinated pre-authorization requests with insurers efficiently reducing medical claim denials.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Facilitated communication between patients and various departments and staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Engaged with patients to provide critical information.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette and other office duties.

Education

Medical Assisting

Macomb Community College
Warren, MI

High School Diploma -

Roseville High School
Roseville, MI

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Time Management
  • File Organization
  • Customer and client relations
  • Computer Proficiency
  • Filing
  • Clerical Support
  • Critical Thinking
  • Strong Problem Solver

Timeline

Administrative Assistant

Royal Oak Surgical Associates
01.2024 - Current

Commercial Real Estate Agent

Keller Williams
01.2021 - 12.2023

Senior Patient Access Representative

McLaren Macomb Hospital
01.2013 - 12.2020

Medical Assisting

Macomb Community College

High School Diploma -

Roseville High School

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Lisa Vermander