Summary
Overview
Work History
Education
Skills
Awards
Certification
References
Timeline
Generic

Lisa Vernon

Cordova,TN

Summary

Experienced Registered Nurse with strong interpersonal skills with a talent for effectively addressing concerns. Skilled in case management, patient assessment, effective communication, problem solving and providing optimal patient care and support which is critical for managing diverse patient needs.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Case Manager RN

Aetna
Memphis, TN
05.2019 - Current
  • Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services and benefits for members.
  • Conducts an evaluation of member’s needs to refer to appropriate clinical resources and Aetna programs.
  • Communicates with providers and other parties to facilitate care, treatment, and discharge planning
  • Facilitate completion of Advanced Directives. Address member’s pain and other symptom control. Discuss options for palliative care and end of life care.
  • Assess for root causes, barriers, strengths and protective factors that may help to promote resiliency/recovery. Conduct medication reconciliation. Provide multidisciplinary care coordination via a multidisciplinary team (MDT) and coordinate needed services.
  • Educate members on the benefit of using high quality, cost-effective in-network services and guide them to utilize appropriate resources in the appropriate setting.

Field Case Manager

GENEX Services, Inc.
Memphis, TN
08.2010 - 03.2019
  • Work closely with treating physicians/providers, employers, customers, legal representatives, and the injured/disabled person to create and implement a treatment plan that returns the injured/disabled person back to work appropriately, ensure appropriate and cost-effective healthcare services, achievement of maximum medical recovery and return to an optimal level of work and functioning.
  • Use advanced knowledge of types of injury, medications, comorbidities, treatment options, treatment alternatives, and knowledge of job duties to advise on a treatment plan.
  • Interview disabled persons to assess overall recovery, including whether injuries or conditions are occupational or non-occupational.
  • Collaborate with treating physicians/providers and utilize available resources to help create and implement treatment plans tailored to an individual patient.
  • Work with employers and physicians to modify job duties, where practical, to facilitate early return to work.
  • Evaluate and modify case goals based on injured or disabled person's improvement and treatment effectiveness.
  • Independently manage workload, including prioritizing cases and deciding how best to manage cases effectively.
  • Attend injured workers' appointments when appropriate, prepare status updates and reports for submittal to customers/employers.

Clinical Education Manager

Bard Medical Division
01.2006 - 01.2010
  • Provide regional sales and clinical support to territory managers to facilitate increased utilization of all Bard products
  • Direct sales meetings to finalize implementation of initial products and up sale the product portfolio
  • Conduct product in-services for nurses, educators, physicians, and various hospital staff
  • Manage implementation and maintenance for all hospital departments
  • Conduct training programs for clinical education consultants
  • Responsible for hiring consultants, overall expense budget, scheduling, and performance

Utilization Review Nurse

Sedgwick CMS
01.2005 - 01.2006
  • Assess, plan, implement, coordinate, monitor, and evaluate options and services to meet an individual's health needs
  • Documents findings and continue to evaluate medical necessity of frequency, intensity, and length of care with physicians and agencies/vendors
  • Negotiates price, level of care, intensity and duration with providers

Registered Nurse-Patient Flow Center

Methodist Healthcare Hospital-North
01.2004 - 01.2005
  • Applied nursing process using specialized judgment and skill to patients received from emergency department overflow
  • Responsible for accurate computer documentation of patient's admission history and assessment

Registered Nurse-Surgical Intensive Care Unit

V.A. Medical Center
01.2003 - 01.2004
  • Functioned in the charge nurse capacity
  • Applied nursing process at the unit and team level to improve care for surgical patients

Registered Nurse Specialist-Intensive Care Unit

U. T. Bowld Hospital
01.1997 - 01.2003
  • Designated charge nurse and preceptor for new employees
  • Applied special skills for treatment of surgical transplant patients

Education

Bachelor of Science - Nursing

The University of Memphis
Memphis, TN
01.2000

Diploma - Nursing

St. Joseph Hospital School of Nursing
Memphis, TN
01.1997

Bachelor of Science - Biology

The University of Tennessee At Martin
Martin, TN
01.1991

Skills

  • Case Management
  • Care Coordination
  • Client communications
  • Strong Clinical Judgment
  • Clinical assessment
  • Collaboration
  • Care planning

Awards

Clinical Education Manager Runner-Up of the Year, 2007

Certification

  • Certified Case Manager (CCM) since 2013
  • Registered Nurse since 1997

References

References available upon request.

Timeline

Case Manager RN

Aetna
05.2019 - Current

Field Case Manager

GENEX Services, Inc.
08.2010 - 03.2019

Clinical Education Manager

Bard Medical Division
01.2006 - 01.2010

Utilization Review Nurse

Sedgwick CMS
01.2005 - 01.2006

Registered Nurse-Patient Flow Center

Methodist Healthcare Hospital-North
01.2004 - 01.2005

Registered Nurse-Surgical Intensive Care Unit

V.A. Medical Center
01.2003 - 01.2004

Registered Nurse Specialist-Intensive Care Unit

U. T. Bowld Hospital
01.1997 - 01.2003

Bachelor of Science - Nursing

The University of Memphis

Diploma - Nursing

St. Joseph Hospital School of Nursing

Bachelor of Science - Biology

The University of Tennessee At Martin

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