Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Viggiano

Dade City,FL

Summary

I am a highly accomplished and detail-oriented administrative professional with over 30 years of experience encompassing operational management, financial administration, and client relations. Proven ability to streamline processes, enhance efficiency, and maintain strict confidentiality. Adept at developing strategic solutions, fostering collaborative team environments, and delivering exceptional service. Possesses exceptional communication and leadership skills, ensuring organizational goals are achieved and exceeded.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Florida Cracker Lunch on Limoges
Dade City, Florida
03.2021 - 01.2025
  • Operational Leadership: Managed daily operations, optimizing service delivery and ensuring exceptional customer satisfaction.
  • Financial Administration: Oversaw all currency transaction, generated comprehensive financial reports, and managed deposits, ensuring accuracy and compliance.
  • Inventory & Vendor Management: Maintained meticulous inventory, control of food, beverages, and merchandise, proactively placing orders and fostering strong vendor relationships.
  • Team Development & Customer Relations: Implemented effective training programs, cultivated a positive work environment, and resolved customer escalations, consistently exceeding service standards.
  • Strategic Enhancement: Developed and implemented strategies to improve operational efficiency and drive profitability.

Server, Host, Cashier

Papa Joe’s Restaurant
Brooksville, FL
03.2015 - 03.2021
  • Operational Execution: Executed opening and closing procedures, ensuring seamless restaurant operations.
  • Customer Service & Coordination: Provided exceptional customer service, managed reservations for dine-in and catering, and coordinated event logistics.
  • Financial Transactions with accuracy and efficiency.
  • Event Planning and Execution: Planned and executed restaurant and catering events, including decorations and logistics, based on client specifications.

Server and Host

Kafe Kokopelli Restaurant
Dade City, FL
01.2013 - 03.2015
  • Customer Service & Operational Support: Provided excellent customer service, managed reservations, and assisted with daily operations and special events.

Law Firm Accountant, Office and Settlement Administrator

The Limberopoulos Law Firm, P.A./Limberopoulos & Steingold, P.A.
Tampa, FL
08.2003 - 02.2009
  • Financial Management: Managed accounts payable and receivable, billing, and deposits; prepared complex settlement closing statements and disbursements.
  • Administrative Oversight: Maintained inventory, managed supply orders, processed payroll, and generated detailed financial reports.
  • Legal Administration & Compliance: Advised paralegals and legal assistants on settlement procedures, verified and negotiated medical provider reductions, and ensured compliance with legal and regulatory requirements.
  • Technical Proficiency: Managed software installations, troubleshooting, and data transfers (PCLaw & Amicus).
  • Client and Staff Coordination: Scheduled meetings for attorneys, clients, and staff; managed reception duties and document processing.
  • Benefits and Licensing: Managed company benefits, licenses, taxes, and Florida Bar requirements.

Education

Hillsborough Community College
01.2000

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Hillsborough High School
01.1989

Skills

  • Proficient in: PCLaw, QuickBooks, Juris, DLS, Microsoft Office Suite, (Word, Excel, PowerPoint) Perfect Practice, Tortpro, WordPerfect, Trash Flow
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

Florida Cracker Lunch on Limoges
03.2021 - 01.2025

Server, Host, Cashier

Papa Joe’s Restaurant
03.2015 - 03.2021

Server and Host

Kafe Kokopelli Restaurant
01.2013 - 03.2015

Law Firm Accountant, Office and Settlement Administrator

The Limberopoulos Law Firm, P.A./Limberopoulos & Steingold, P.A.
08.2003 - 02.2009

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Hillsborough High School

Hillsborough Community College
Lisa Viggiano