Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Villanueva

Littlefield,TX

Summary

Dynamic operations manager with a strong work ethic and proven success at First Federal Bank. Expert in inventory management and customer service, fostering loyalty through exceptional engagement. Skilled in staff training and compliance, ensuring smooth operations and adherence to regulations. Committed to enhancing business performance and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Owner/Operator

Caribbean Ice
07.2018 - Current
  • Managed daily operations to ensure smooth business functionality.
  • Maintained inventory levels and ordered supplies as needed.
  • Developed customer relationships through excellent service and engagement.
  • Implemented safety protocols to comply with industry standards.
  • Managed day-to-day business operations.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.

Teller/secretary

First Federal Bank
08.2007 - 07.2018
  • Processed customer transactions accurately and efficiently, ensuring compliance with regulatory standards.
  • Assisted customers with account inquiries, resolving issues to enhance satisfaction and retention.
  • Managed cash drawers, maintaining balanced accounts through diligent tracking and reconciliation.
  • Trained new tellers on operational procedures and customer service best practices to ensure team effectiveness.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Maintained friendly and professional customer interactions.

Education

High School Diploma -

Littlefield High School
Littlefield, TX

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Operations oversight
  • Inventory management
  • Payroll processing
  • Staff training and development
  • Staffing
  • Relationship management
  • Financial reporting
  • Cashflow management
  • Decision-making
  • Strong work ethic
  • Customer service
  • Dependable and reliable
  • Customer-oriented
  • Schedule management
  • Accurate record keeping

Timeline

Owner/Operator

Caribbean Ice
07.2018 - Current

Teller/secretary

First Federal Bank
08.2007 - 07.2018

High School Diploma -

Littlefield High School

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