LISA VISNIC
BRUNSWICK,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
1
1
Certification
Work History
MANAGER
MEDINA LICENSE BUREAU, INC.
10.2018 - 04.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
MANAGER
PURPLE LOTUS INCORPORATED
05.1993 - 04.2008
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Inventory control and end of year inventory
- accounts payable/ receivable
- invoicing/advertising
- merchandising
Education
High School Diploma -
Brunswick High School
Brunswick, OH05.1994
High School Diploma -
Medina County Career Center
Medina, OH05.1994
Skills
- Workforce Management
- Policy Implementation
- Staff Development
- Performance Evaluations
- Team Leadership
- Staff Management
- Verbal and written communication
- Customer Relationship Management (CRM)
- Staff Training and Development
- Complex Problem-Solving
- Time Management
- Fiscal Management
- Employee Development
- Human Resources Management
- Customer Service
- Problem-solving abilities
- Organizational Skills
- Adaptability
- Hiring and Training
- Excellent Communication
- Multitasking Abilities
- Written Communication
- Computer Skills
- Employee Coaching and Mentoring
Certification
Completed several fraudulent document training course.
Timeline
MANAGER
MEDINA LICENSE BUREAU, INC.
10.2018 - 04.2024
MANAGER
PURPLE LOTUS INCORPORATED
05.1993 - 04.2008
High School Diploma -
Brunswick High School
High School Diploma -
Medina County Career Center
Completed several fraudulent document training course.
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