Lisa Viviano
Warrington,PA
Summary
Highly skilled executive assistant with over a decade of experience in management, healthcare and education. Demonstrates a proven track record in improving office operations, enhancing workflow, and leading administrative teams. Excels in using technology to streamline tasks, manage client relationships, and support organizational goals. Known for exceptional organizational skills and the ability to manage multiple priorities in fast-paced environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
22
22
years of professional experience
Work History
Remote Executive Assistant
Little Feet Therapy
05.2022 - Current
- Ensure that all items are invoiced and paid on time
- Intake of new patients and verify insurance benefits
- Manage multiple projects through full project lifecycles
- Create and manage Excel spreadsheets for caseloads
- Return potential client emails and phone calls
- Check, log and/or disseminate phone messages to relevant staff
- Set up client charts in our electronic healthcare system
- Email intake paperwork and track that the forms are completed before the initial intake session
- Communicate with individual therapists regarding current caseload and availability.
- Manage detailed project documentation
Remote Patient Coordinator
Lenape Valley Foundation
08.2020 - 08.2024
- Manage a caseload of 45-75 children in early intervention
- Counsel and track families through the early intervention process using a variety of online platforms.
- Follow HIPPA guidelines
- Provide instructional coaching to families and children in the program
- Conduct and schedule quarterly meetings virtually with family, therapists, and providers using a variety of platforms
- Create and compile Individualized Family Service Plans and Evaluation Reports to send to the family.
- Manage, review, and enter data into plans in the government system HCSIS.
- Utilize motivational interviewing techniques during intake.
- Send out referrals to local providers to ensure families are placed with therapists
- Coordinate and participate in evaluations, progress monitor meetings, intakes and annual reviews with families, therapists and providers
- Manage outlook calendar to ensure timely deadlines are met
- Create and manage Excel spreadsheets for caseloads
- Ensure all documentation from the caseloads are placed into the child electronic health record in docuware
- Case note all activities for the caseloads
- Assist families in gaining access to needed resources for their children, such as ABA services, Behavioral Health, Medical Assistance and Waiver
- Assist in training of new hires, maintaining training guidelines are met.
Paraprofessional
Hatboro Horsham School District
09.2013 - 06.2020
- Provide group and individual assistance with student academic and behavioral performance as outlined in the IEP
- Direct student with classwork, homework, testing and communication
- Support inclusion, socialization and independence within the school setting
- Maintain confidentiality of student records and information
- Collect and maintain data as required by the student plan, including daily communication logs, emails and charts
- Provide support to students with Life Skills, Emotional Support, and Behavioral Support
- Assists the teacher in a variety of ways to implement the instructional program, including working directly with children in small groups or on a one-to-one basis
- Establish effective rapport with students, to motivate them to develop attitudes and knowledge needed to provide a good educational foundation
- Grade, review, and give feedback on assessments using rubrics
- Upload assessments and assignments to students using canvas and one note
- Answer all emails in a timely fashion
- Participates in community based outings, field trips, and transition activities with assigned students
- Contribute to IEP meetings to make sure the students are meeting goals, and to discuss the advancement of the student
- Input data into Access based on the student goals
- PSSA monitor and proctor.
Executive Administrative Assistant
Mutual Abstract Company
05.2002 - 01.2010
- Manage all paperwork involved in the sale of real estate, agreements of sale, escrow deposits, mortgages and certifications
- Manage a team of 2-4 employees ensuring all deadlines are met within the training program
- Supervise an effective working environment
- Counsel and support employees as workplace issues arise
- Conduct detailed searches of properties, process the clearing of titles of all liens or judgments against the properties, allowing buyers and sellers to make settlement with a clear title while maintaining an efficient transaction
- Interact with real estate agents, mortgage processors, the general public and attorneys, all while abiding to strict timelines involving high levels of team interaction
- Scheduled settlements, meetings and various appointments for agents in the company
- Performed administrative and clerical duties including faxing, sending out memos, answering phones, scanning, input of data
- Conducted initial screening process of potential employees via phone and face to face
- Assisted in the interviewing, hiring, and training process of new employees.
Education
BS, Psychology -
Pennsylvania State University
State College, PASkills
- Administrative Support
- Workforce Management
- Team Supervision
- Data Entry
- Workflow Planning
- Scheduling Coordination
- Customer Relations
- Scheduling and calendar management
- Document Management
- Project Management
- Conflict Resolution
- Technology Proficiency
- Compliance (HIPPA)
References
References available upon request.
Timeline
Remote Executive Assistant
Little Feet Therapy
05.2022 - Current
Remote Patient Coordinator
Lenape Valley Foundation
08.2020 - 08.2024
Paraprofessional
Hatboro Horsham School District
09.2013 - 06.2020
Executive Administrative Assistant
Mutual Abstract Company
05.2002 - 01.2010
BS, Psychology -
Pennsylvania State University
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