Lisa Vongsaly
PHILADELPHIA,PA
Summary
Passionate desk clerk/customer service individual offering 17 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Polite and positive departmental team member with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to change and able to perform well under pressure. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Desk Clerk
Metropolitan Reporting Bureau
Philadelphia, United States
11.2002 - Current
- Offered departmental administrative support
- Routed incoming calls and faxes and drafted detailed messages to expedite response
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Implemented new procedures for obtaining requested documents efficiently for the customer (Ins. Co)
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
- Supervised 10 administrative and clerical personnel and provided constructive feedback that boosted morale and led to increase in employee retention
Education
High School Diploma -
Patterson High School
Baltimore, MD05.2000
Skills
- Time management
- File management
- Social perceptiveness
- Word processing
- Problem-solving skills
- Decision-making abilities
- Cleaning abilities
- Recordkeeping
- Processing records destruction
- Multi-line telephone systems
- Transporting files
- Personable and outgoing
- Accounts payable and receivable
- Articulate and well-spoken
- Filing assistance
- Memorization and recall
- Data entry
- Faxing paperwork
- Letter preparation
- Administrative Assistance
- Customer and client relations
- Research skills
- Excellent communication skills
- Customer service-oriented
- Attention to detail
- Deadline driven
- Customer-service oriented
- Punctual
Timeline
Desk Clerk
Metropolitan Reporting Bureau
11.2002 - Current
High School Diploma -
Patterson High School
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