Lisa Von Stein
Bondurant,IA
Summary
Innovative IT leader with 18 years of experience implementing cutting-edge technology solutions to drive organizational growth and success. Skilled in leveraging innovation and creativity to enhance customer experiences while maintaining a clear, forward-looking vision to align IT strategies with long-term business goals. Adept at collaborating with senior leadership and technology teams to deliver cost-effective, scalable solutions that improve service quality, foster innovation, and support operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Director, CISO
Data Innovations
Burlington, VT
01.2022 - Current
- Designed and implemented an IT roadmap that supported a 20% increase in company revenue and a planned employee growth from 250 to 400 over five years.
- Enabled the seamless integration of IT and business operations, resulting in a 20% improvement in operational efficiency, and a measurable increase in customer satisfaction scores.
- Mentored and developed IT team members, resulting in a 40% increase in internal promotions and certifications, aligned with emerging technology needs within two years.
- Transitioned the organization from a legacy on-premises CRM system to a SaaS system, improving customer onboarding time by 25% and reducing support tickets related to system performance by 35%.
- Migrated infrastructure to Azure cloud within six months, reducing downtime by 15%, cutting hosting costs by 20%, and providing a scalable environment to support future growth.
- Implemented Microsoft Teams VoIP across the organization, reducing communication-related delays by 20%, and saving $20,000 annually in telecommunication costs.
- Negotiated and consolidated vendor contracts, resulting in a 15% reduction in annual IT spending, while maintaining high-quality service levels.
- Increased the organization’s cyber maturity score from 59% to 89% within one year and achieving compliance with HIPAA, SOC2, and NIST standards.
- Established KPIs for the service desk, leading to a 30% increase in average resolution time and a 25% increase in overall customer satisfaction within 18 months.
- Delivered 95% of IT projects on time and within budget over a three-year period, contributing to a 15% improvement in organizational project delivery success rates.
INFORMATION SECURITY OFFICER (ISO)
Mom’s Meals
Ankeny, USA
05.2020 - 01.2022
- Successfully implemented a comprehensive Information Security Program, reducing security incidents by 40% and enhancing data protection across all departments.
- Improved organizational compliance from 60% to 100% with HIPAA, CCPA, and PCI-DSS within 12 months, resulting in fewer audit findings and a stronger security posture.
- Implemented a patch management process within 12 months, reducing vulnerabilities by 30% and minimizing the risk of cyber-attacks and data breaches.
- Enhanced audit effectiveness, identifying and remediating 25% more control gaps within the first quarter, and ensuring 100% coverage of first-line-of-defense controls.
- Delivered quarterly Information Security updates to the Board and executive committees, resulting in informed decision-making on security investments.
- Conducted over 30 third-party assessments, reducing vendor-related security risks by 25% and ensuring 100% remediation of identified security gaps.
- Led the successful attainment of HITRUST certification and implemented Rapid7 Vulnerability Manager, reducing overall vulnerability-related incidents by 35% and enhancing compliance monitoring.
AVP, INFORMATION SECURITY & BUS CONTINUITY OFFICER
Bankers Trust
03.2017 - 05.2020
- Achieved full compliance with GLBA, PCI-DSS, and HIPAA, resulting in zero non-compliance findings during audits and significantly reducing security risks across business units.
- Remediated all FDIC findings to 100%, ensuring continued regulatory compliance and preventing any operational disruptions, while securing ongoing operations for the financial services division.
- Successfully transitioned 35% of the workforce to 100% remote within 72 hours, maintaining uninterrupted operations and avoiding any service delivery or security lapses during the COVID-19 pandemic.
- Conducted comprehensive risk assessments, identifying and remediating 15 critical risks, which improved the organization's overall risk posture and mitigated potential threats.
- Implemented cybersecurity and information security controls that reduced incidents by 30%, strengthening the organization’s data protection and aligning with its risk tolerance.
- Led the development and implementation of a data governance framework, improving data quality and accessibility by 25%, while ensuring better compliance and consistency across the enterprise.
IT APPLICATION MANAGER AND ISO
Life Care Service
Des Moines, USA
06.2014 - 02.2017
- Globally managed IT operations across multiple satellite locations, ensuring secure and efficient infrastructure, which improved operational uptime by 15% and facilitated business continuity.
- Evaluated organizational technology infrastructure, recommending hardware and software upgrades, leading to a 20% increase in system performance, and a reduction in operational costs.
- Acted as the key liaison between vendors and internal teams, providing technical support and procuring IT resources that met both strategic and operational requirements, ensuring cost-effective solutions.
- Implemented Oracle's Identity and Access Management tool, enabling single sign-on (SSO) across 10 applications, streamlining user authentication, and improving access control security.
- Led compliance efforts for SSAE 18 SOC standards, ensuring successful audit outcomes, and strengthening the organization’s security controls and overall trust with clients and partners.
EPIC REPORTING COORDINATOR
UnityPoint Health
Des Moines, USA
11.2013 - 06.2014
- Built and maintained comprehensive report repository for electronic health record reports for 9 senior hospital affiliates and 13 rural health hospital affiliates
- Delegated and prioritized new electronic health record report requests across the enterprise to ensure timely and accurate completion
- Led effort to identify inefficient electronic health record reporting functions within the information systems and implemented solutions
STRATEGIC ANALYTICS DATA ANALYST
UnityPoint Health
Des Moines, USA
06.2011 - 10.2013
- Collaborated with managers across the enterprise to define, develop, and implement a data governance framework
- Built SQL databases for physician compensation reports with collaboration with the Finance Department
- Founding team member to implement data warehouse for UnityPoint Health System
- Spearheaded process improvement project to standardize and streamline month end physician billing reports
- Developed standardized attestation reports for 30+ clinics to ensure Medicare (CMS) Meaningful Use compliance
- Created and maintained Quality Department electronic health record reports across organization to meet compliance
Education
Bachelor of Science - Information Systems
Upper Iowa University
Fayette05-2022
Associate of Arts - General Education
Des Moines Area Community College
Ankeny, IA12-2020
Skills
- Strategic Planning
- IT Operations
- Digital Transformation Strategies
- Cybersecurity
- Organizational Leadership
- Data Analytics
- Contract and Vendor Management
- Governance
Affiliations
Class instructor-Cyber Security, WIZ KIDS, Current
Board Member, Dorothy's House, Des Moines, IA 2019-2023
Certification
CISM, ISACA, 2019
CBCP, DRI International, 2019
Security+, CompTIA, 2017
Accomplishments
IOWA TECHNOLOGY LEADERSHIP INSTITUTE, Technology Association of Iowa, Class of 2022
COMMUNITY CONNECT, Greater Des Moines Leadership Institute, Class of 2020
References
References available upon request.
Timeline
IT Director, CISO
Data Innovations
01.2022 - Current
INFORMATION SECURITY OFFICER (ISO)
Mom’s Meals
05.2020 - 01.2022
AVP, INFORMATION SECURITY & BUS CONTINUITY OFFICER
Bankers Trust
03.2017 - 05.2020
IT APPLICATION MANAGER AND ISO
Life Care Service
06.2014 - 02.2017
EPIC REPORTING COORDINATOR
UnityPoint Health
11.2013 - 06.2014
STRATEGIC ANALYTICS DATA ANALYST
UnityPoint Health
06.2011 - 10.2013
Bachelor of Science - Information Systems
Upper Iowa University
Associate of Arts - General Education
Des Moines Area Community College
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