Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Voss

Clayton,MI

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

33
33
years of professional experience

Work History

Owner/Operator

NANA'S CREATIVE CHARM
06.2018 - Current
    • Managed day-to-day business operations.
    • Consulted with customers to assess needs and propose optimal solutions.
    • Established foundational processes for business operations.
    • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
    • Evaluated suppliers to maintain cost controls and improve operations.
    • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
    • Conducted target market research to discover customer needs and analyze competitor trends.
    • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
    • Generated revenues yearly and effectively capitalized on industry growth.
    • Prepared bank deposits and handled business sales, returns and transaction reports.
    • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
    • Introduced new methods, practices, and systems to reduce turnaround time.
    • Interacted well with customers to build connections and nurture relationships.
    • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
    • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

In-Home Caregiver

RENAISSANCE COMMUNITY HOMES
03.2016 - 03.2018
    • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
    • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
    • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
    • Cooked tasty, nourishing meals for patients to promote better nutrition.
    • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
    • Traveled to clients' homes to complete healthcare services and promote continuity of care.
    • Provided transportation and appointments management.
    • Provided mobility assistance such as walking and regular exercising.
    • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
    • Assisted disabled clients to support independence and well-being.
    • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
    • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
    • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
    • Followed nutritional plans to prepare optimal meals.
    • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
    • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
    • Administered medication as directed by physician.
    • Monitored progress and documented patient health status changes to keep care team updated.
    • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
    • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
    • Administered medications to patients and remained vigilant for negative side effects.
    • Trained new caregivers in agency policies and proper methods to meet clients' needs.
    • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
    • Monitored client health by performing routine pulse, temperature and blood pressure checks.
    • Developed rapport to create safe and trusting environment for care.
    • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
    • Developed individual care plans for clients based on specific needs.
    • Transported clients for medical and personal outings.
    • Monitored changes in clients' conditions to report concerns to supervisor.
    • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
    • Communicated regularly with clients' families to provide updates on health and wellbeing.
    • Provided direct personal care and administrative services to clients.
    • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.

TEAM LEADER

VENCHURS PACKAGING
06.2010 - 07.2016
    • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
    • Supervised team members to confirm compliance with set procedures and quality requirements.
    • Worked with team to identify areas of improvement and devised solutions based on findings.
    • Built strong relationships with customers through positive attitude and attentive response.
    • Established open and professional relationships with team members to achieve quick resolutions for various issues.
    • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
    • Conducted training and mentored team members to promote productivity and commitment to friendly service.
    • Promoted high standards through personal example to help each member understand expected behavior's and standards.
    • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
    • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
    • Helped meet changing demands by recommending improvements to business systems or procedures.
    • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
    • Frequently inspected production area to verify proper equipment operation.
    • Maintained database systems to track and analyze operational data.

PRODUCTION

KIRCHHOFF Automotive Tecumseh
04.2009 - 02.2010
    • Followed safety procedures and guidelines to maintain safe working environments.
    • Used equipment properly to avoid workplace hazards or injuries.
    • Resolved issues quickly to maintain productivity goals.
    • Inspected final products to assess compliance with quality standards and established tolerances.

Team Leader Manager

MARTINREA
05.2004 - 04.2009
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Delivered regular team meetings for aligned work towards common goals.
  • Aligned team goals and objectives with organizational strategy, aiding business growth.
  • Facilitated meetings to communicate team performance goals and results.

Manager

BURGER KING
02.1998 - 02.2004
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

CASHIER

MADISON MARKET
03.1991 - 04.1996
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Business Owner

MY SISTERS PLACE
04.1991 - 02.1996
    • Prepared bank deposits and handled business sales, returns and transaction reports.
    • Consulted with customers to assess needs and propose optimal solutions.
    • Put together realistic budgets based upon costs and fees for successfully operating business.
    • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Education

High School Diploma -

PENNSYLVANIA HIGH SCHOOL
Penn, PA

Skills

  • Financial Planning
  • Marketing and Advertising
  • Operational Reporting
  • Personnel Management
  • Sales negotiation

Timeline

Owner/Operator

NANA'S CREATIVE CHARM
06.2018 - Current

In-Home Caregiver

RENAISSANCE COMMUNITY HOMES
03.2016 - 03.2018

TEAM LEADER

VENCHURS PACKAGING
06.2010 - 07.2016

PRODUCTION

KIRCHHOFF Automotive Tecumseh
04.2009 - 02.2010

Team Leader Manager

MARTINREA
05.2004 - 04.2009

Manager

BURGER KING
02.1998 - 02.2004

Business Owner

MY SISTERS PLACE
04.1991 - 02.1996

CASHIER

MADISON MARKET
03.1991 - 04.1996

High School Diploma -

PENNSYLVANIA HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Lisa Voss