Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lisa Vuong

Haltom City,TX

Summary

Dynamic customer service professional with a proven track record in high-pressure environments, excelling in task efficiency and accuracy. Demonstrates expertise in cash handling, inventory management, and conflict resolution, ensuring seamless transaction processes and positive customer experiences. Strong communication and problem-solving skills enhance adaptability to meet diverse customer needs while fostering team collaboration. Dedicated to driving overall satisfaction through proactive support and effective relationship management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cashier

Lisa Fried Chicken
North Richland Hills, TX
02.2024 - 01.2025
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Maintained work area and kept cash drawer organized.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Greeted customers promptly and responded to questions.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Scrubbed and polished counters to remove debris and food.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Made and served coffee, tea and fountain drinks.
  • Followed all health department guidelines for safe food handling practices.
  • Operated cash register to process customer payments accurately and efficiently.

Waitress

Torchy Tacos
Fort Worth, TX
03.2022 - 12.2023
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Addressed complaints to kitchen staff and served replacement items.
  • Greeted customers and provided menus.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Helped in training new food runners, sharing best practices and operational knowledge.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
  • Provided assistance with clearing plates from tables after meals were completed.
  • Organized food orders and ensured accuracy of items served to customers.
  • Ensured all dishes were served at the correct temperature and presentation.
  • Maintained cleanliness and organization of serving stations and dining areas.

Retail Sales Representative

MetroPCS Corporate Store
Fort Worth, TX
10.2018 - 01.2022
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Organized displays to attract customers and promote sales.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Addressed customer questions and concerns regarding products and services.
  • Troubleshooting and resolving customer concerns.
  • Providing a friendly environment with excellent customer service.
  • Maintain consistent knowledge base of all store products and service
  • Processed returned merchandise according to company policies.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Promoted special offers and discounts to encourage additional purchases.

Customer Service Representative

First American Title Insurance Co
WESTLAKE, TX
03.2014 - 08.2018
  • Develop and maintain strong relationship with clients to understand thier needs and preferences
  • Act as a main point of contact for client inquiries
  • Refer customers to supervisors or more experienced employees.

  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Excelled in exceeding daily credit card application goals.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Analyzed financial statements using advanced software programs such as Excel or Access.
  • Managed loans from application to submission to closing by coordinating file movements between underwriter, mortgage lender and closing parties.
  • Provided administrative support to loan officers, including scheduling and document management.
  • Prepared and delivered loan documents to title and escrow teams.
  • Filed and maintained loan records.

Education

Customer Service Specialist -

Customer Service Specialist (CSS)
Tx
06-2024

Business Information Management -

Windham School District
Tx
05-2024

High School Diploma -

Calvary Christian Academy
Fort Worth, TX
05-2001

Some College (No Degree) -

The University of Texas At Arlington
Arlington, TX

Skills

  • Point of Sale Operation
  • Positive and professional
  • Customer satisfaction
  • POS system operation
  • Time management
  • Payment collection
  • Multitasking and organization
  • Maintained Calmness
  • Accurate Cash Processing
  • Dependable Work Ethic
  • Phone etiquette
  • Customer Service Expertise
  • Payment processing
  • Quality assurance
  • Positive guest interactions
  • Liquor, wine, and food service
  • Beverage preparation
  • Food delivery
  • Proficient in Dining Cleanup
  • Guest seating
  • Maintaining Cleanliness Standards
  • Polished Professional Appearance
  • Proper Food Handling Techniques

Certification

  • TABC
  • Food Handlers
  • Business Information Management
  • Customer Service Specialist

Languages

English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Spanish
Elementary

Timeline

Cashier

Lisa Fried Chicken
02.2024 - 01.2025

Waitress

Torchy Tacos
03.2022 - 12.2023

Retail Sales Representative

MetroPCS Corporate Store
10.2018 - 01.2022

Customer Service Representative

First American Title Insurance Co
03.2014 - 08.2018

Customer Service Specialist -

Customer Service Specialist (CSS)

Business Information Management -

Windham School District

High School Diploma -

Calvary Christian Academy

Some College (No Degree) -

The University of Texas At Arlington

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Lisa Vuong