Lisa Wagner
Sunnycrest Manor
Epworth
10
years of professional experience
Dedicated professional with extensive coursework in office administration and basic computer skills. Proven ability to multitask, manage schedules, and welcome visitors with a professional attitude
Work History
CNA
1 Year 7 Months- Assisted patients with daily living activities to promote comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness of patient rooms and equipment to ensure a safe environment.
- Documented patient care activities accurately in electronic health records for compliance.
- Participated in training sessions to enhance skills related to patient care and safety protocols.
CNA
1 Year 6 Months- Collaborated with healthcare team members to develop personalized care plans for residents.
- Provided emotional support to patients and families during challenging situations and transitions.
- Educated patients on health management techniques and wellness practices for improved outcomes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
CNA
1 Year- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Para educator
2 Years 9 Months- Assisted teachers in delivering instructional support to diverse student populations.
- Developed and implemented individualized education plans (IEPs) to meet student needs.
- Monitored student progress and provided feedback to enhance learning outcomes.
- Facilitated small group activities to promote collaborative learning experiences.
Dedicated Service Representative
2 Years 11 Months- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Provided detailed product information and support for healthcare professionals to ensure effective use of supplies.
- Collaborated with cross-functional teams to streamline order processing and improve delivery efficiency.
- Trained new representatives on company policies, procedures, and customer service standards for improved performance.
- Conducted regular follow-ups with clients to assess needs and foster long-term relationships.
- Developed training materials that enhanced onboarding experience for new employees in dedicated service roles.
Education
Dental Assisting - Dental Assisting
Skills
Motivated team player
Attention to detail
Customer service skills
Proficient in Word and excel
Dependable and hard working
Timeline
CNA
Sunnycrest Manor
01.2025 - CurrentRead More
CNA
Totality Staffing
07.2023 - 01.2025Read More
CNA
Hawkeye Care Centers
07.2022 - 07.2023Read More
Para educator
Hempstead Highschool
08.2019 - 05.2022Read More
Dedicated Service Representative
Medline Industries, Inc
08.2016 - 07.2019Read More
Northeast Iowa Community College
Dental Assisting from Dental Assisting
Read More