Lisa Wakefield
Daytona Beach,FL
Summary
I have always had a job as a basic employee and move up with any company.
Overview
5
5
years of professional experience
Work History
Branch Manager
Rentokil
02.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Operations Manager
Rentokil
04.2021 - 02.2022
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
Supervisor
Frorida Pests Control
09.2019 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Airforce Rotc
Mainland High School
Daytona Beach, FLSkills
- Excellent work ethic
- Presentation Skills Training
- Learning Management Systems
- Knowledge management
- Feedback Analysis
Timeline
Branch Manager
Rentokil
02.2022 - Current
Operations Manager
Rentokil
04.2021 - 02.2022
Supervisor
Frorida Pests Control
09.2019 - 04.2021
Airforce Rotc
Mainland High School