Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Lisa Walker

Fennville,Michigan

Summary

Hardworking and forward-thinking healthcare professional. Team player, good communicator and planner with excellent organizational skills and a strong attention to detail. Eager to work with and to help move the Nottawaseppi Huron Band of the Potawatomi tribe forward to support the next seven generations.

Overview

17
17
years of professional experience

Work History

Community Health Representative

Nottawaseppi Huron Band Of The Potawatomi
Grand Rapids, MI
11.2021 - Current
  • Assisted individuals with navigating health care systems, appointments, and classes.
  • Delivered healthy living and disease management information to specific population groups.
  • Educated clients on options to assist in making informed decisions.
  • Notified individuals regarding appointment follow-ups and referrals, and provided transportation to appointments.
  • Helped clients enroll in programs, arrange transportation, and coordinate paperwork.
  • Provided information to access financial assistance, legal aid, or housing.
  • Advised on policy development, and assisted in community program implementation.
  • Collaborated with medical committees and boards to support community medical service programs.
  • Worked with clinical staff and the quality management team to boost continuous quality improvement efforts.
  • Handled research and administrative tasks to support community outreach and program initiatives.
  • Conducted home visits to assess patient needs and provide information about available community resources.

Body Shop Assistant

Barber Ford
Holland, MI
02.2017 - 07.2019
  • Greeted customers in friendly, professional manner, taking time to answer questions.
  • Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
  • Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
  • Communicated effectively with insurance companies, documenting in detail each process of repair.
  • Oversaw ordering of repair parts to ensure effective work flow.
  • Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, and support customer satisfaction objectives.
  • Administered AutoMate to ensure accuracy and completeness of service invoicing.

Office Manager, Director of Ticketing and Merch

Berlin Raceway
Marne, MI
12.2008 - 01.2017
  • Managed day-to-day operations of the department, including budgeting, scheduling, and staffing.
  • Identified areas for improvement within the organization and developed plans to address them.
  • Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
  • Facilitated collaboration between departments to ensure projects ran smoothly.
  • Created and maintained relationships with key stakeholders.
  • Elevated customer satisfaction ratings by resolving any issues quickly and effectively.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Monitored staff performance and addressed issues.
  • Fostered strong leadership by mentoring departmental heads in effective management practices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Master of Science - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
12-2027

Master of Science - Public Health

Southern New Hampshire University
Hooksett, NH
06-2025

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
11.2021

Bachelor of Arts - Advertising and Public Relations

Grand Valley State University
Allendale, MI
12.2007

High School Diploma -

Fennville High School

Skills

  • Excellent work ethic
  • Concise time management
  • Attentive to detail
  • Dependable and punctual
  • Event coordination
  • Data entry
  • Customer relations
  • Friendly, positive attitude
  • Quick learner
  • Relationship Building

Accomplishments

  • Organized inagural mobile mammogram event for Native American women in 2023, subsequently necessitating quality improvement processes across the health department
  • Recipient of 2023 Jean E. Chabut Public Health Advocate Award (Michigan Public Health Association)
  • Recipient of 2023 High Five Award (American Cancer Society Cancer Action Network)

Affiliations

  • Active member of the Kent County Health Equity Council.
  • Active member of the Kent County Health Equity Council Advisory Board.
  • Active member of the Living Beyond Breast Cancer's Psychosocial Advisory Council.
  • Active member of the Corewell Health CHNA Multi-Year Grant for Kent County Organizations decision committee.

Timeline

Community Health Representative

Nottawaseppi Huron Band Of The Potawatomi
11.2021 - Current

Body Shop Assistant

Barber Ford
02.2017 - 07.2019

Office Manager, Director of Ticketing and Merch

Berlin Raceway
12.2008 - 01.2017

Master of Science - Public Health

Southern New Hampshire University

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

Bachelor of Arts - Advertising and Public Relations

Grand Valley State University

High School Diploma -

Fennville High School

Master of Science - Healthcare Administration

Southern New Hampshire University

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