Lisa Walker On Ice

• Excellent communication skills, both verbal and written.
• Outbound calls to members.
• Educating member on Mental TeleHealth benefits
• Adhere to strict HIPPA regulations
• Bonus based on getting member enrolled for 1st appointment
• Use of CRM and Salesforce
• Maintained in top 3 of sales on team continuously

• Recommended Medicare plans to customers, thoroughly explaining details
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
• Received multiple positive reviews acknowledging dedication to excellent customer service
• Applied highly effective selling skills while properly engaging and presenting solutions to customers
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
• Surpassed sales goals through implementation of effective sales skills and active listening
• Met all customer call guidelines including service levels, handle time and productivity
• Assisted customers by listening closely, finding best plan and making recommendations based on extensive product knowledge
• Effectively coached team members to reach weekly and monthly sales goals.
• Trained team members in successful strategies to meet operational and sales targets.
• Mentored 17-member sales team in applying effective sales techniques and delivering top-notch customer service.
• Completed weekly employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Administered performance reviews and held workshops to improve performance of team.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Monitored phone calls for quality assurance.

Taught and enforced MOT guide lines for safety of Monitors and working crews.

Trainer for Vegetation Debris Disposal site workers

Load calls that meet FEMA guidelines

Accurate Tower logs to create paper trail

Trainer of electronic device use.

Work closely with Contractors, US Army Corps, Contracted drivers and haulers. heavy equipment operators on a daily basis

Accurate daily logs and totals of hauled Vegetation Debris.

Manage up to 6 sites and 50 employees

Leaner and Hanger trained. Assessment and marking of trees that was considered in the ROW. (right of way)

Enforcer of Total PPE safety daily

Full knowledge of FEMA rules and regulations for Debris Removal Attended daily safety meetings to ensure operation safety.

Followed standards and procedures to maintain safe work environment.

• Oversee field staff and facilitate training
• Assist in daily field staff dispatch
• Interact with clients, consultants, staff members and strategic partners to accurately document and efficiently recover disaster debris
• Manage perception by demonstrating a high-level of integrity in all relationships and actions taken on and off duty
• Produce reports, documents, graphs and other management tools for tracking project process
• Provide ongoing communication and project management tasks for both client and company use, utilizing a variety of technology to ensure both client satisfaction and project success
• Monitor site safety and awareness to ensure safe working environment
• Daily and weekly time keeping
• Maintain accurate records of all tickets from Debris Monitors, Land fill Monitors
• Work closely with City of Orlando officials and Ceres trucking company

Taught Medicare and Health Care Insurance Products that work in conjunction with Medicare. Did back to back classes every 3 weeks. Class size were up to 45 students.

Other duties included:

Keeping classroom clean and inviting environment.

Maintained daily attenance

Knowledge checks, Mid and Final Exams.

Used all methods of teaching to help students be successful

Made recommendations to other departments

Had the highest retention rate in nation for company

Prior to Training season, would review and update training material to current year laws and reguations.

Placed in top 3% for Trainers Nationally for 2016 and 2017

During off season, would be on phones selling Insurance.

Was continually in top 5% of sellers.

Hold current Health and Life License for State of Utah

Held non-resident licensing in 16 other states that expired 12/31/2017

Acquiring new business for PayPalbusiness to business, forcasting and projecting future revenue, time management, meeting quality standards and expectations, consistently remains within the top three sellers, team motivator/leader, implements any new procedures and changes, assistant supervisor/ team leader up to 20 employees. Organizes team motivational games and prizes. Other duties included: Time keeping and score cards, monitoring quality to meet customer expectations

Training of new employees for Inbound phone calls for USPS handling customer issues/complaints in a timely manner to meet time handling expectations, change of address applications, forwarding of mail and tracking of packages/letters, investigation of package/letter location, filled out lost/damaged reports, assistant supervisor/team leader, educated new hire classes of USPS federal government guidelines and procedures. Time keeping scorecards, quality management.

Escalated inbound phone calls from internal employees of irate customers needing further assistance, position required conflict/customer retention skills, did all possible to appease customer, assisted in new hire trainings, educated and motivated employees on sale skills to increase revenue and customer retention, won numerous awards for highest sales, assistant supervisor/team leadermonitoring quality control, time keeping and score cards.

Ordering, stocking and inventory of product, labeling, pricing, booking for parties and assisting hostess, phone calls, display of sales, training and interviewing of crew, training/motivational seminars.

Managed team of 15-25 on inbound domestic flight calls, federal regulations were met, quality control, time management/score cards, call handling/call wait times were within company guide lines, kept team informed of any new changes and procedures, knowledge of any weather related incidents, ATC changes and major flight delays.

International Reservations of flight tickets. Either using miles and finding available seats on desired dates of travel. Or revenue, finding most direct and most economical flights possible. Goal was to obtain credit card on first call to secure the sale and not just hold reservation.

Knowledge of International and Domestic airport codes.

Advised of any rules or regulations upon entering any foreign country.

Was consistently in top 5% of top sellers.