Lisa Scarola
Saint Georges,DE
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Wolters Kluwer Health
Hagerstown , MD
2023.11 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Bookkeeper
Self Employed
Saint Georges , DE
2020.01 - 2023.11
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Assisted with the preparation of budgets and forecasts.
- Conducted monthly bank reconciliations.
- Reviewed employee expense reports for compliance with company policies.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Appointment Scheduling
- Complaint resolution
- Information Security
- Call Management
- Data Entry
- Scheduling
- Account updating
- Data Collection
Timeline
Customer Service Representative
Wolters Kluwer Health
2023.11 - Current
Bookkeeper
Self Employed
2020.01 - 2023.11
Associate of Arts - Business Administration And Management
University of Phoenix
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