Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Walsh

Albany,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

36
36
years of professional experience

Work History

CSA

Southwest Airlines
05.2024 - Current
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Delivered top-notch customer service by attentively understanding client needs and crafting tailored solutions.
  • Juggled multiple responsibilities efficiently in fast-paced environments.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Connected with customers by listening to concerns and answering questions.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.

The Fresh Market Deli Associate/Cook

12.2021 - Current
  • Greeted customers, provided excellent customer service, and answered questions regarding deli products
  • Maintained cleanliness of deli area, including tables and counters
  • Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale
  • Followed all safety regulations when handling knives or operating machinery such as slicers or grinders
  • Adhered to company policies and procedures related to food handling processes
  • Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction
  • Informed customers of deli specials to increase profits.

Central Office Technician

Verizon
06.1989 - 12.2023
  • Maintained existing telecommunications systems by troubleshooting any issues that arose
  • Ran diagnostic tests on customer's phone lines in order to identify any potential problems
  • Repaired damaged or malfunctioning telecoms equipment using specialized tools and testing devices
  • Ensured compliance with industry standards when installing or repairing telecoms infrastructure
  • Collaborated with other technicians in order to expedite service requests from customers
  • Repaired and maintained circuits, cables and equipment for uninterrupted service
  • Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications
  • Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.

Education

Science -

SUNY College of Agriculture And Technology At Cobleskill
Cobleskill, NY

Telecommunications -

Hudson Valley Community College
Troy, NY

Skills

  • Strong Work Ethics
  • Verbal and Written Communication
  • Punctual and Reliable
  • Valid Driver's License
  • Exceptional Customer Service
  • Attention to Detail
  • Complex Problem-Solving
  • Time Management Skills
  • Positive Attitude
  • Professional telephone demeanor
  • Customer satisfaction
  • Call center experience
  • Critical Thinking
  • Follow-up skills
  • Documentation
  • Prioritization
  • Technical Support
  • Live chat support
  • Product and service solutions
  • Multi-line phone talent
  • Service standard compliance

Timeline

CSA

Southwest Airlines
05.2024 - Current

The Fresh Market Deli Associate/Cook

12.2021 - Current

Central Office Technician

Verizon
06.1989 - 12.2023

Science -

SUNY College of Agriculture And Technology At Cobleskill

Telecommunications -

Hudson Valley Community College

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Lisa Walsh