Lisa Walters
Anniston ,AL
Summary
Dedicated customer service professional with several years of experience in high-volume environments. Demonstrates strong teamwork and independent work capabilities, consistently excelling under pressure. Proven ability to enhance customer satisfaction and drive operational efficiency. Aiming to leverage expertise in a dynamic role focused on delivering exceptional customer experiences.
Overview
39
39
years of professional experience
Work History
Patient Services Representative
Apria Healthcare
Modesto, CA
05.2019 - 06.2024
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Counseled patients on potential financial liabilities and payment requirements.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Verified demographics and insurance information to register patients in computer system.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Collected copayments from patients at time of service.
Sales/Bookkeeper
Terry Farms
Denair, CA
06.1990 - 10.2019
- Processed payroll for employees, including calculating wages, deductions, and issuing payments.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Conducted month-end and year-end close processes, ensuring accuracy of financial reporting.
- Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Managed the presentation and merchandising of fruits and nuts at community markets.
Hostess/Server
The Fruit Yard
Modesto, CA
06.1985 - 05.1988
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Maintained a clean and organized dining area.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Monitored customer satisfaction levels throughout their meal experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Informed patrons of specialties and features.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Assisted servers in bussing tables when needed during busy periods.
- Assisted in preparing the restaurant for opening and closing shifts.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Addressed complaints to kitchen staff and served replacement items.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Some College (No Degree) - General Studies
Modesto Junior College
Modesto, CASkills
- Customer service
- Team collaboration
- Problem solving
- Multitasking and organization
- Friendly and outgoing
- Flexible schedule
- Food safety
- Calm demeanor
Timeline
Patient Services Representative
Apria Healthcare
05.2019 - 06.2024
Sales/Bookkeeper
Terry Farms
06.1990 - 10.2019
Hostess/Server
The Fruit Yard
06.1985 - 05.1988
Some College (No Degree) - General Studies
Modesto Junior College