Lisa Wangler

Work History

Salon Owner/ Esthetician

Islander Beauty Station

08.2021 - 04.2023

Owner of full service salon that included advanced esthetics.
Managed payroll, budgets, inventory management, system set-up, training, ordering, licensing, and state regulations.
Implementation of marketing and social media.
Retail sales and upselling services.
Doubled salon sales in 2022.
Implemented esthetic services, skincare, and makeup.
Created best practices and protocols.
Perform aesthetic treatments such as Micro-needling, microdermabrasion, Dermaplaning, bb glow, chemical peels, hydro facials, custom created makeup, event makeup, and full waxing services including.
Brazilian waxing.
Custom created foundations and bb creams.
Perform skincare consultation and make recommendations on treatments and home care.
Educated clients on treatment options.
Flexibly worked evenings and weekends to maintain proper salon coverage.
Created repeat business by developing long-term relationships with regular customers.
Handled busy schedules and stayed on top of key deadlines.

Employment Gap

Relocation/FT Caregiver to family member

Jensen Beach, FL

01.2020 - 08.2021

Clinic Manager/Administrative Assistant

Aesthetic Science Institute

07.2017 - 01.2020

Managed busy student esthetic clinic.
Administrative Assistant to President and Director school.
Answered high volume of telephone calls and directed callers to appropriate personnel.
Performed various administrative tasks by filing, copying and faxing documents.
Maintained inventory management, all logistics and product ordering
Customer service.
Student Coaching sales, customer service & general esthetics.
Continuing Education Coordinator.
Systems Management.
All Social Media and Promotional Campaigns.

Freelance Esthetician/Make-up Artist

Self-employeed

Troy, NY

06.2016 - 07.2017

Provided makeup services for weddings, proms and other special events.
Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
Promoted sales events and product launches to customers.
Collaborated with other makeup artists to achieve team and counter goals.
Applied makeup to clientele to cover imperfections and create new looks.
Trained and mentored new makeup artists.

Esthetician

Hair & Body Essentials Day Spa

12.2015 - 04.2016

Perform all facials, body treatments, make-up application, and waxing in a high volume spa setting
Consistently exceeded sales objectives of products and add-on services
Acted as Lead Esthetician which included inventory management and spa coordination
Coordinated continuing education.
Fostered friendly, warm, and exceptional customer experience.
Developed customized facial treatments for individual clients to address specific skin care needs.
Flexibly worked evenings and weekends to maintain proper spa coverage.
Assisted in developing monthly promotional campaigns to attract new clients.
Created repeat business by developing long-term relationships with regular customers.
Discussed procedures and treatment options with clients.
Gained knowledge of facial massage techniques and skin care product ingredients.

Licensed Esthetician

Face to Face Beauty and Wellbeing, LLC

01.2009 - 01.2016

Operated as Independent Contractor in either salon environment or clients location
Performed facials, body treatments, all waxing treatments, peels, and microdermabrasion.
Expertise in result driven treatments like acne, rosacea, aging
Perform makeup application, and creating Custom Blend Foundations and makeup
Work directly with clients to develop short and long term solutions for skin issues
Created and maintained website, and social media, and marketing.

Project Manager

Verizon Telecom

07.2006 - 12.2014

Project managed on time delivery of high capacity and cell site services for all area regions of NY & NE.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Achieved project deadlines by coordinating with contractors to manage performance.
Met project deadlines without sacrificing build quality or workplace safety.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Coordinated material procurement and required services for projects within budget requirements.
Maintained open communication by presenting regular updates on project status to customers.
Ensured early identification of issues, determined potential resolutions, obtain appropriate resources, track and resolve in a timely manner.
Worked collaboratively with all cross functional teams departments to ensure on time delivery.
Utilized tools such as Vbuild/Canvas, Visio, Wafa, Tirks, with knowledge of EPM scheduler.
Analyzed project performance data to identify areas of improvement.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Maintained detailed job milestone tracking and notes.
Owned program/job execution to exceed objectives.
Provided hi-cap metrics reports and deck for monthly director call.
Trained and managed contract employees.
Monitored project performance to identify areas of improvement and make adjustments.
Planned, designed, and scheduled phases for large projects.
Provided detailed project status updates to stakeholders and executive management.
Monitored project progress, identified risks and took corrective action as needed.
Implemented several process improvements that resulted in exceeded metric results (Example on time New England provisioning from 33% to 98% within 2 months
Exceeded year over year on-time performance results with 98% and above.

Specialist-Network Engineering

Verizon

03.2004 - 07.2006

Managed Network growth jobs capital assets, which included analyzing inventory records, barcoding and working with CO Technicians
NY SPOC and SME for Fiber to the Premise initiative, responsibilities included interfacing with all departments and all levels of management, initiating and implementing training, and being responsible for process improvements at National level
Regular contributor to Engineering Quarterly Newsletter and maintained column called "Ask Wangz"
Self-motivated, with strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Nominated for President's Leadership Award for contributions in the Fiber to the Premise initiatives.
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Senior Administrative Assistant

Verizon

07.2001 - 03.2004

Maintained and reported payroll, accounts payable, provide system support for CO Engineering
Offered technical support and troubleshot issues to enhance office productivity.
Acted as backup for other employees by providing support and adapting to requirements of department.
Kept files and records in content management systems such as EXCEL and others.
Acquired proper equipment, refreshments and supplies for meetings.
Supported program operations by preparing and updating documents, reports and spreadsheets.
Created and updated records and files to maintain document compliance.

Customer Service/Sales Representative

Verizon

06.1995 - 07.2001

Worked in fast paced call center for Business Sales and Customer Service
Provided customer billing and service support.
Continuously exceeded sales objectives
Created and facilitated several product trainings for business center (Virtual Watts, Centrex,
Customer Care).
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Promoted new products and services to existing customers, driving revenue growth and satisfaction.
Delivered superior customer service to retain existing customers and attract future customers.
Worked with cross-functional teams to facilitate swift resolution of escalated issues.
Assisted with design and implementation of customer service policies to streamline and standardize procedures.
Set and achieved company defined sales goals.
Contributed to team objectives in fast-paced environment.
Selected correct products based on customer needs, product specifications and applicable regulations.
Recorded accurate and efficient records in customer database.
Trained new employees on customer service, products and sales strategies.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Summary

Overview

Work History

Salon Owner/ Esthetician

Employment Gap

Clinic Manager/Administrative Assistant

Freelance Esthetician/Make-up Artist

Esthetician

Licensed Esthetician

Project Manager

Specialist-Network Engineering

Senior Administrative Assistant

Customer Service/Sales Representative

Education

Some College (No Degree) - Business Management

High School Diploma -

Skills

Additional Information

Certification

Work Availability

Timeline

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