Lisa Wannemacher
Summary
Accomplished leader at Optum, adept in strategic planning and people management, significantly enhanced team performance and operational efficiency. Spearheaded initiatives that fostered a culture of continuous improvement and collaboration, achieving notable increases in employee engagement and retention. Expert in change management and project coordination, driving successful outcomes in complex healthcare environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director
Optum
01.2024 - Current
- Lead a team of 9 professionals of varying areas of expertise, supporting approximately 30 -40 active client implementations concurrently.
- Support a portfolio of behavioral health new growth opportunities working closely with finance, sales and writers, to assure optimal success in responding to new business proposals.
- Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Work closely with organizational leadership and to guide operational strategy.
- Establish and support a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivate a positive work environment that fosters employee engagement, increased retention rates, and boosted overall team morale.
Associate Director
Optum
07.2020 - 01.2024
- Led teams of up to 9 licensed professionals, supervising daily performance as well as training and improvement plans.
- Improved overall team efficiency by streamlining project management processes and implementing new tools to drive increased accuracy in new business proposals.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
Clinical Program Consultant
Optum
02.2017 - 07.2020
- Conducted thorough needs assessments to identify areas for program expansion and improvement.
- Enhanced the quality of care through comprehensive program evaluation and modifications.
- Developed clinical policies, procedures, SOPs, reporting and assessment tools as applicable to clinical value programs.
- Served as a subject matter expert, advising colleagues on current trends in evidence-based practice relevant to targeted disease states or conditions.
- Identified operational reports, compliance reports and dashboards and guided others on interventions and suggested improvements.
- Collaborated with healthcare professionals to ensure seamless coordination of services within multidisciplinary teams.
- Resolved highly complex business problems affecting clinical processes and functional requirements.
Clinical Program Manager
Optum
02.2009 - 02.2017
- Oversaw team of 18-20 licensed clinical professionals managing enrollee care.
- Collaborated with multidisciplinary teams to develop best practices for patient-centered care delivery models.
- Developed and maintained strong relationships with key stakeholders, ensuring successful collaboration on clinical initiatives.
- Oversaw regulatory compliance efforts, minimizing risk and maintaining a positive reputation among industry partners.
- Conducted thorough data analysis to identify areas for improvement, driving continuous program enhancements.
- Coordinated internal audits to ensure adherence to established quality standards and regulatory requirements throughout program operations.
Care Advocate/Senior Care Advocate
Optum
02.2007 - 02.2009
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Assisted in completing and maintaining care management contracts during and after enrollee's hospitalization.
- Collaborated with healthcare providers to facilitate smooth transitions of care for patients across different settings.
- Provided empathetic support to patients during challenging times, fostering trust and strong rapport.
- Entered timely and accurate data into electronic medical records to communicate member needs.
- Participated in ongoing professional development opportunities to stay current on industry best practices and trends in patient advocacy.
- Worked with enrollees to identify gaps in care or obstacles to care.
Licensed Professional Counselor
Self Employed
04.1999 - 07.2007
- Maintained accurate and timely documentation, adhering to ethical standards and guidelines for professional practice.
- Developed strong rapport with clients, fostering supportive and safe environment for self-exploration and growth.
- Enhanced client well-being by utilizing evidence-based therapy techniques and individualized treatment plans.
- Improved client outcomes through implementation of effective crisis intervention strategies during high-risk situations.
- Managed caseload of diverse clients, tailoring interventions to meet their unique needs and goals.
- Assisted families in navigating complex systems related to mental health services and resources available within the community.
- Built trust with at-risk populations through empathetic listening and culturally sensitive counseling approaches.
- Delivered psychoeducational presentations to community groups on topics such as stress management, coping skills, and mental health awareness.
- Provided supervision to interns, contributing to their professional growth as future counselors within the field.
Education
M.Ed. - Counseling
Texas State University
San Marcos, TX12.1994
Bachelor of Arts - Special Education
William Woods University
Fulton, MO05.1985
Skills
- Strategic Planning
- Partnerships and Alliances
- Change Management
- Project Coordination
Certification
- Licensed Professional Counselor
- Licensed Professional Counselor Supervisor
- United Health Group Emerging Leader Program Alumnae and Mentor
- United Health Group Sages of Clinical Services Award Winner
Timeline
Director
Optum
01.2024 - Current
Associate Director
Optum
07.2020 - 01.2024
Clinical Program Consultant
Optum
02.2017 - 07.2020
Clinical Program Manager
Optum
02.2009 - 02.2017
Care Advocate/Senior Care Advocate
Optum
02.2007 - 02.2009
Licensed Professional Counselor
Self Employed
04.1999 - 07.2007
M.Ed. - Counseling
Texas State University
Bachelor of Arts - Special Education
William Woods University
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