Lisa Wansley
Summary
Dynamic professional with a proven track record at every position I have had, excelling in customer service and project coordination. Recognized for exceptional communication and problem-solving skills, I effectively managed client relationships and streamlined processes, enhancing satisfaction and operational efficiency. Adaptable and detail-oriented, I thrive in fast-paced environments while delivering results.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Disability (SSI)
N/A
09.2021 - Current
CSR1 ~ First Notice of Loss
Foundever - (USAA Insurance)
04.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Implementation Coordinator
Diebold International
10.2003 - 07.2024
- Coordinated resources effectively to meet project deadlines and objectives.
- Facilitated training sessions empowering teams with essential tools and knowledge.
- Improved project efficiency by streamlining communication channels and implementing effective coordination strategies.
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
- Coordinated project schedules with various departments to ensure alignment of resources and minimize conflicts or delays in implementation timelines.
- Conducted thorough quality assurance testing for each project phase, ensuring deliverables met or exceeded client expectations and adhering to industry standards.
- Coordinated and managed internal projects and assignments to deliver seamless rollout.
Paratransit Driver
Transdev
10.2018 - 12.2019
- Ensured timely and safe transportation for passengers with disabilities.
- Conducted pre-trip vehicle inspections to maintain safety standards.
- Managed route planning to optimize travel efficiency and reduce delays.
- Assisted passengers with boarding and alighting, ensuring comfort and safety.
- Documented ride logs and incidents accurately for compliance reporting.
- Maintained full understanding of local roads and traffic patterns.
- Worked different route every day based on changing passenger locations and destinations.
- Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.
Fixed Route Bus Driver
Keolis Transit
12.2016 - 07.2018
- Operated fixed route buses, ensuring timely and safe transportation for passengers.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- Collaborated with dispatchers to communicate schedule changes or unexpected delays effectively.
- Demonstrated adaptability in adjusting routes based on unforeseen circumstances such as construction or accidents while still meeting time-sensitive schedules.
- Enhanced passenger satisfaction by maintaining punctual service and adhering to strict schedules.
- Provided excellent customer service by answering passenger inquiries politely and accurately.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Developed and maintained positive relationships with passengers and other drivers.
Substitute Teacher
Department of Defense
12.2006 - 10.2009
- Adapted instructional strategies to meet diverse learning needs in classroom settings.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Assisted in development of individualized education plans for students requiring additional support, contributing to their academic success.
- Enforced school and class rules to maintain order in classroom.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Customer Service/Senior Sales Assistant
Collegiate Graphics
02.2002 - 08.2003
- Collaborated with marketing teams to create promotional materials aligning with brand standards.
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Set up delivery and repair appointments based on availability and individual schedules.
- Established strong rapport with prospective clients through strategic networking efforts, leading to increased business referrals.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Stayed current on company offerings and industry trends.
Administrative Assistant
The Inspiration Networks (INSP)
11.2000 - 01.2002
- Managed scheduling for executives, optimizing time allocation and minimizing conflicts.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Implemented office supply inventory management system, reducing costs through strategic purchasing decisions.
- Trained Customer Service Reps on the network and facilitated conventions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Student Activities Assistant
The Fashion Institute of Design & Merchandising
03.2000 - 10.2000
- Assisted in planning and executing student events, enhancing engagement and participation.
- Developed promotional materials to increase awareness of student programs and initiatives.
- Assisted in the planning and execution of orientation week activities, helping new students acclimate quickly to campus life.
- Enhanced student involvement by organizing and promoting extracurricular activities and events.
- Oversaw the calendar of campus-wide events, minimizing scheduling conflicts while maximizing participation opportunities for all students.
- Organized, maintained and updated information in computer databases.
- Created student ID;s, weekly newsletters, and all new student orientation, including transportation and housing.
Education
No Degree - Psychology
Ashford University Online
Online07-2010
No Degree - Web & Graphics Design
Westwood College Online
Online05-2008
No Degree - Early Childhood Education
Pacific Oaks Extension
Pasadena, CA08-1996
High School Diploma -
Temple City High School
Temple City, CA06-1992
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Verbal communication
- Problem resolution
- Organization and time management
- Ability to work alone & with others
- Management & Training
- Diverse skills & knowledge
Extra Curricular
Dean's List
Golden Key International Honor Society
Alpha Sigma Lambda National Honor Society
FRG Key Caller/Point of Contact ~ ARMY
Military Spouse
Timeline
CSR1 ~ First Notice of Loss
Foundever - (USAA Insurance)
04.2024 - 07.2024
Disability (SSI)
N/A
09.2021 - Current
Paratransit Driver
Transdev
10.2018 - 12.2019
Fixed Route Bus Driver
Keolis Transit
12.2016 - 07.2018
Substitute Teacher
Department of Defense
12.2006 - 10.2009
Implementation Coordinator
Diebold International
10.2003 - 07.2024
Customer Service/Senior Sales Assistant
Collegiate Graphics
02.2002 - 08.2003
Administrative Assistant
The Inspiration Networks (INSP)
11.2000 - 01.2002
Student Activities Assistant
The Fashion Institute of Design & Merchandising
03.2000 - 10.2000
No Degree - Psychology
Ashford University Online
No Degree - Web & Graphics Design
Westwood College Online
No Degree - Early Childhood Education
Pacific Oaks Extension
High School Diploma -
Temple City High School
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