LISA WARE
Lincoln,ME
Summary
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.
Overview
32
32
years of professional experience
Work History
Patient Access Representative
Penobscot Valley Hospital
11.2024 - Current
- Resolved patient inquiries regarding insurance and billing, providing clear and concise information.
- Operated scheduling software to coordinate patient appointments, optimizing clinic workflow and minimizing wait times.
- Verified patient demographics and updated records to maintain accurate and current information.
- Handled confidential patient information with discretion, adhering to privacy regulations and policies.
- Utilized insurance verification tools to confirm patient eligibility and coverage, reducing claim rejections.
- Delivered support to medical staff in completion of patient paperwork.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
Front Office Assistant
Lincoln Denture Center
08.2017 - Current
- Company Overview: Greets patients; establishing a positive first impression
- Review medical histories for completeness and file accuracy
- Insurance claims
- Personal interaction with all patients and provider
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Owner And Operator
Self Emplyed
04.1993 - 12.2023
- Company Overview: Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
- Suggested treatments and styles to suit customer appearance and fashion choices
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Grew sales with great work ethic, individualized beauty care plans and positive attitude
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
- Demonstrated high level of customer service to increase retention and satisfaction
- Developed loyal following of clients by providing high-quality services
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
Receptionist
Northeast Occupational Exchange
12.2012 - 10.2014
- Company Overview: Maintained a clean reception area, including lounge and associated areas
- Helped to distribute employee mail and notices around the office
- Screened telephone calls and forwarded them to appropriate departments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Cosmetology -
Maine State Academy of Hair Design
Brewer, ME10.1990
Medical Terminology -
Region III Vocational School
Lincoln, MEHigh School Diploma -
Mattanawcook Academy
Lincoln, ME06-1989
Skills
- Strong Communication Skills
- HIPAA Compliance
- Benefits Verification
- Strong Verbal Communication
- Appointment Coordination
- Medical Terminology Certification
- Insurance Claims Processing
- Patient Referral Processing
- Client Support
- Insurance Eligibility Verification
- HIPAA Regulations Adherence
- Patient Onboarding
Training
- Cosmetology, Maine State Academy of Hair Design, Brewer, ME
- Medical Terminology, Region III Vocational School, Lincoln, ME
Timeline
Patient Access Representative
Penobscot Valley Hospital
11.2024 - Current
Front Office Assistant
Lincoln Denture Center
08.2017 - Current
Receptionist
Northeast Occupational Exchange
12.2012 - 10.2014
Owner And Operator
Self Emplyed
04.1993 - 12.2023
Cosmetology -
Maine State Academy of Hair Design
Medical Terminology -
Region III Vocational School
High School Diploma -
Mattanawcook Academy
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