Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Warnock

Summary

Dynamic professional with extensive experience in Information Technology Management and Professional Services Leadership at 3SG Plus, LLC. Proven track record in enhancing client relationships and driving operational excellence. Skilled in resource allocation and team leadership, fostering employee engagement while implementing innovative solutions to improve productivity and reduce turnover.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience

Work History

Director, Professional Services

3SG Plus, LLC
07.2021 - Current
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and organizational best practices.
  • Managed purchasing, sales and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed C-level personnel working in a sales capacity.

Manager, Project Delivery

3SG Plus
01.2020 - 07.2021
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Leveraged industry knowledge to drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled costs to keep business operating within budget and increase profits.
  • Responsible for organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Senior Solutions Consultant

3SG Plus
03.2019 - 01.2020
  • Interacted with customers to understand business needs and translate into requirements and project scope.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Designed and built business applications, supporting System Engineers.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to maintenance/support.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.
  • Collected customer satisfaction data via surveys and other measures.
  • Defined and described logistics of proposed projects to customers.
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Increased productivity by collaborating with management to develop process improvements.
  • Managed diverse projects and resolved complex issues to support timely completion.
  • Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.

Business Consultant

Hyland
01.2015 - 03.2019
  • Evaluated customer needs and feedback to drive product and service improvements.

Business Analyst II

AmTrust Financial Services, Inc, AFSI
10.2013 - 12.2014
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Deployed predictive analytics models to forecast future trends.
  • Generated standard and custom reports to provide insights into business performance.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Collaborated with stakeholders to identify business needs and data sources.

Business Analyst

Intellinetics
06.2011 - 10.2013
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Assessed business processes and identified ways to boost improvement.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coordinated weekly meetings for internal and external groups.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Performed user acceptance and integration testing to produce system enhancements and upgrades.
  • Coordinated with engineers to evaluate and improve software and hardware interfaces.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.
  • Analyzed proposed technical solutions based on customer requirements.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.

Education

Bachelor of Arts -

Kent State University
Kent, OH

Skills

  • Information Technology Management
  • Professional Services Leadership
  • Team Leadership
  • Operations Management
  • Resource Allocation and Staff Management
  • Project Management
  • Hiring and Retention
  • Account Management
  • Customer Engagement
  • Charismatic Leader
  • Government Relations
  • People Management

Timeline

Director, Professional Services

3SG Plus, LLC
07.2021 - Current

Manager, Project Delivery

3SG Plus
01.2020 - 07.2021

Senior Solutions Consultant

3SG Plus
03.2019 - 01.2020

Business Consultant

Hyland
01.2015 - 03.2019

Business Analyst II

AmTrust Financial Services, Inc, AFSI
10.2013 - 12.2014

Business Analyst

Intellinetics
06.2011 - 10.2013

Bachelor of Arts -

Kent State University
Lisa Warnock