Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Warren

Philadelphia,PA

Summary

Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.

Overview

8
8
years of professional experience

Work History

Housekeeper

Waverly Heights
Gladwyne, PA
07.2022 - Current
  • Resolved customer complaints promptly and professionally.
  • Monitored use of chemicals used in the cleaning process to ensure safe working environment for employees.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Communicated with maintenance team on damages to repair.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Swept and damp-mopped private stairways and hallways.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.

Security Guard Supervisor

Andy Frain Security Services
Folcroft, PA
06.2018 - 06.2022
  • Ensured that all personnel adhere to company policies regarding uniforms, appearance standards and protocol during their shifts.
  • Supervised and coordinated the activities of security guards while ensuring compliance with established policies and procedures.
  • Managed the scheduling of personnel shifts, vacations, sick days and overtime requirements for team members.
  • Trained newly hired personnel on operational guidelines as well as safety practices associated with their duties.
  • Interacted with law enforcement agencies as needed in order to resolve any security-related issues or concerns.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Recorded required data for incident reports and files.
  • Supervised property entrances and exits and monitored employee safety.
  • Managed scheduling and deployment of security personnel across various shifts.
  • Ensured all security equipment was maintained and fully operational.
  • Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.

Housekeeping Room Attendant

Extended Stay America
Malvern, PA
12.2016 - 06.2018
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Organized storage areas for efficient access to materials and supplies.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Provided guests with information on hotel services and room features.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Replenished room amenities according to established guidelines.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
  • Attended to guest rooms by sweeping, mopping, and vacuuming.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
  • Removed trash, recycling and linens from rooms to transport to designated areas.

Education

High School Diploma -

John Bartarm High
Philadelphia, PA
06-1982

Skills

  • Guest Relations
  • Safe cleaning with chemicals
  • Supply Inventory Management
  • Laundry Management
  • Window Cleaning
  • Restroom detailing
  • Dusting

Timeline

Housekeeper

Waverly Heights
07.2022 - Current

Security Guard Supervisor

Andy Frain Security Services
06.2018 - 06.2022

Housekeeping Room Attendant

Extended Stay America
12.2016 - 06.2018

High School Diploma -

John Bartarm High

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Lisa Warren