Lisa Warren
Fort Worth,TX
Summary
Results-driven professional in customer service and account management, specializing in fraud prevention and escalation management. Proven track record in optimizing operational efficiency and ensuring guest security, making significant contributions in remote roles. Effective communicator skilled in technical support and travel planning.
Overview
14
14
years of professional experience
Work History
Trust and Safety
Vacasa LLC
05.2021 - 08.2026
- Main responsibilities include, Booking reservations for clients.
- I was later moved to a position in Trust and Safety.
- This role was for fraud detection and security.
- Management of guest escalations
- Remote, Portland OR headquarters
Account Manager
American Express Travel
06.2019 - 11.2020
- Main responsibilities include, account management, travel planning and support, refund specialist, international leisure and corporate travel
- Teleperformance, Remote
iTunes Billing Support Advisor
Conduent
06.2018 - 05.2019
- Main responsibilities include, account management, billing and technical support
- Remote
Corporate Travel Agent
Teleperformance/Egencia
Salt Lake City
03.2017 - 03.2018
- Main responsibilities include corporate travel consultation, booking travel, performing exchanges, and account management.
- I regularly utilize Sabre for this work environment, and I am very learned in the travel industry, as well as the rules and regulations involved.
- Telecommuter, Salt Lake City Headquarters
Customer Service/Technical Agent
Transcom/Exede
Denver
08.2015 - 11.2016
- Established new accounts for a satellite internet company.
- Maintained accounts and performed technical support.
- Remote, Denver Headquarters
Preschool Teacher
Primrose Schools
Saginaw, USA
03.2012 - 04.2014
- Managed education and care for twenty four and five-year-olds, fostering a supportive learning environment.
- Saginaw Texas, Eagle Mountain
Education
Bachelor of Science - Environmental Policy and Management
Kaplan College
01-2013
Associate of arts -
Tarrant County College
01-2009
High School Diploma -
Boswell High School
01-1997
Skills
- Fraud prevention
- Asset security
- Escalation management
- Customer service
- Technical support
- Sales in travel and technology
- Account management
- GDS platforms
- Online sales
- Remote applications
- Travel planning
- Account peripherals
Affiliations
- I love to rescue animals with our local animal shelter. Animals are very important to me. I have a geology degree, and I am fascinated with rock and fossil hunting. I am also passionate about travel and seeing as much of the world as I can.
Timeline
Trust and Safety
Vacasa LLC
05.2021 - 08.2026
Account Manager
American Express Travel
06.2019 - 11.2020
iTunes Billing Support Advisor
Conduent
06.2018 - 05.2019
Corporate Travel Agent
Teleperformance/Egencia
03.2017 - 03.2018
Customer Service/Technical Agent
Transcom/Exede
08.2015 - 11.2016
Preschool Teacher
Primrose Schools
03.2012 - 04.2014
Bachelor of Science - Environmental Policy and Management
Kaplan College
Associate of arts -
Tarrant County College
High School Diploma -
Boswell High School