Lisa Washington
Huntersville
Summary
Experienced in sales and customer service with exceptional verbal and written communication skills. Over 10 years of expertise in customer service. Adept at fostering strong customer relationships, actively listening, showing empathy, and building rapport. Thrives as a team player and excels in fast-paced environments. Seeking an opportunity to further develop and thrive in the sales/customer service profession.
Overview
9
9
years of professional experience
Work History
B2B Sales Advisor
General Motors-On-Star
04.2024 - Current
- Sale/Promote/Upgrade plans, assist in promotion sales throughout the company, upgrade trial for vehicle
- Product Knowledge; staying updated on pricing, sales and features to productively answer customer inquiries
- Utilizing the payment system to process customer payments, cancel, void or add plans.
- Sales Expert, regularly exceeds sales goal/ Expert at upselling.
- Proficient skills in MS Word, Excel, PowerPoint and Outlook.
- Maintain and keep track of data records, files and analysis tools.
- Receive overnight incoming calls, chats and emails within a remote setting.
- Distribute Overnight outgoing calls, chats and emails within a remote setting.
Technical Support-Sales Agent
Concierge Services
06.2020 - 08.2022
- Problem-Solving, Analyze, Troubleshoot (PC, Cellular Devices, TV's and Major Appliances)
- Resolve user problems, Provides technical assistance, instruction, and consultation for the resolution of problems.
- Transferring member(s) as needed, using softphone to desired OEM (Manufacturer)
- Assist members with billing, arrangements, warranties, password reset and navigation of company portal
- Assisted members of Concierge Services with any equipment in or out of warranty, responsible for installing equipment, maintaining records of customer interactions.
- Validate member's warranties, Communicated with manufacturer about customer replacement needs.
- Essential technical skills; strong understanding of computer hardware and software, proficiency in networking and troubleshooting, familiarity with operating systems
- Multi-Tasking; Phone, Email, Chat, including interacting with team and management
- Resolve connection issues; internet, router, modem; perform simple troubleshooting
- Product and device knowledge.
- Promoted from CCS1 (Customer Concierge Service 1) to SME (Trainer) Ability to train new hires
Logistics Supply Chain Admin
Viscofan USA
06.2016 - 11.2018
- Met deadlines consistently through high during and mainly audit and marketing, etc.
- Oversee the levels of our warehouse stock and place orders as needed
- Maintain updated records of orders, suppliers, and customers
- Coordinate our supply chain procedures to maximize the quality of delivery
- Track orders to ensure timely deliveries (ETA)
- Communicate with brokers, receiving inventory into the warehouse from the manufacturer(s)
- Problem Analyst/Import Specialist, Scheduler, Dispatcher.
Education
B.A. - SCIENCE OF BUSINESS
UNIVERSITY OF PHOENIX
Phoenix, AZ10.2024
ASSOCIATE - BUSINESS ADMINISTRATION
TRENHOLM TECH
MONTGOMERY, AL08.2011
Skills
- Ethics and confidentiality
- Client interaction proficiency
- Skilled in typing at a speed of 50 wpm
- Patient education expertise
- Analytical problem-solving
- Customer relations
- Active listening skills
- Problem-solving abilities
- Registration and scheduling
- Verbal and written communication
- Adaptability and flexibility
- Detail-oriented data input
- Proficient in Microsoft Word
Accomplishments
College of Business and Information Technology Dean's List.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
B2B Sales Advisor
General Motors-On-Star
04.2024 - Current
Technical Support-Sales Agent
Concierge Services
06.2020 - 08.2022
Logistics Supply Chain Admin
Viscofan USA
06.2016 - 11.2018
ASSOCIATE - BUSINESS ADMINISTRATION
TRENHOLM TECH
B.A. - SCIENCE OF BUSINESS
UNIVERSITY OF PHOENIX
Similar Profiles
Guiarles J. LopezGuiarles J. Lopez
Manager at Multiservicios GL Motors, CA (General Motors Line)Manager at Multiservicios GL Motors, CA (General Motors Line)
Tracee PapoulisTracee Papoulis
Receptionist/Front Desk at Star Motors Mercedes BenzReceptionist/Front Desk at Star Motors Mercedes Benz
Diana MartinezDiana Martinez
Underwriter at Lone Star Motors IIUnderwriter at Lone Star Motors II
Megan FoxMegan Fox
Registered Behavior Technician at Action Behavior CentersRegistered Behavior Technician at Action Behavior Centers
Anthony MartinezAnthony Martinez
Shift Lead at Andy's Frozen CustardShift Lead at Andy's Frozen Custard