LISA WASHINGTON, BS, LPN, CCM
Lansdale,PA
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, monitors Chronic Care Management database to provide excellent customer service to patients and providers. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Able to focus on enhancing patient outcomes through data-driven decision-making, critical thinking and patient education.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality and Compliance Coordinator
GrayHawk Health
04.2024 - 06.2024
- Ensured 100% adherence to regulatory standards for 98 employees.
- Implemented quality improvement initiatives for four departments.
- Chaired Quality and Performance Improvement quarterly committee meeting with SVP of Operations and CEO.
- Spearheaded optimization projects to enhance patient outcomes.
- Analyzed data related to KPI quality metrics.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Wellness Champion/Nurse Case Manager
GrayHawk Health, Inc.
03.2022 - 04.2024
- Identified high-risk patients for case management services
- Created and implemented person-centered and quality-based treatment plans for caseload of 100 patients
- Provided case management oversight to a team of Health Coaches
- Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
- Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.
Substance Abuse/Recovery LPN
Public Health Management Corporation (PHMC)
07.2021 - 03.2022
- Provided clinical treatment and assessment in a substance abuse partial hospitalization program to 40 participants that had both substance use and mental health diagnosis
- Completed nursing assessments on all new residents
- Prepared opioid and alcohol withdrawal assessments and lead psycho-education group sessions.
- Led education groups twice daily for patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
Case Investigator/Response Specialist
PMHCC/Philadelphia Department of Health
11.2020 - 07.2021
- Case Investigator/Response Specialist for COVID-19 Containment Division
- Documented case investigation details including clinical presentation, laboratory results and exposure sources
- Provided clinical support to community testing & vaccine clinics.
Nurse Care Manager
KenCrest Services Inc.
06.2018 - 08.2019
- Managed healthcare services to 20 medically complex individuals with intellectual and developmental disabilities
- Liaison for providers, vendors and community-based services to promote continuity of care
- Completed assessments and managed preventative care.
- Coordinated and analyzed sustainable person-centered care plans involving internal and external providers.
Manager of Nursing Services
Public Health Management Corporation (PHMC)
04.2014 - 06.2018
- Provided nursing and administrative services to Personal Care Home (Calcutta House) for 18 residents and 12 staff
- Hired, trained and scheduled 1direct care staff
- Provided case management services, completed RASPs and resource connections for vulnerable population experiencing homelessness and HIV/AIDS.
Education
Bachelor of Science - Health Care Administration
Peirce College
Philadelphia, PAPractical Nursing -
James Martin School of Nursing/School District of Philadelphia
Philadelphia, PASkills
- Six Sigma Certification - Yellow Belt
- Case Manager Certification
- Critical Thinking
- Excellent Communication Skills
- HIPAA Compliance Regulations Proficiency
- Experience with Marginalized Populations
- Work Planning and Prioritization/Attention to Detail
- Proficiency with EMR and Case Management Platforms
- Patient Education & Training/Remote Patient Monitoring Expert
Certification
- Six Sigma Certification - Yellow Belt
- Certified Case Manager, Commission for Case Management Certification
- Certified Professional Compliance Officer, AAPC, Blue Bell Chapter
- Licensed Practical Nurse, Pennsylvania State Board of Nursing
Accomplishments
- Represented Peirce College in nationally televised marketing commercial
- Graduated Magna Cum Laude from Peirce College
Affiliations
- American Association of Professional Coders (AAPC)
- American Public Health Association
- National Association of Health Services Executives
- Peirce College Alumni Association Board Member
Leadership Experience
P.E.P. (Programs Employing People), Chairperson, Human Rights Team
Peirce College, Alumni Board Member 2022 - Present
Timeline
Quality and Compliance Coordinator
GrayHawk Health
04.2024 - 06.2024
Wellness Champion/Nurse Case Manager
GrayHawk Health, Inc.
03.2022 - 04.2024
Substance Abuse/Recovery LPN
Public Health Management Corporation (PHMC)
07.2021 - 03.2022
Case Investigator/Response Specialist
PMHCC/Philadelphia Department of Health
11.2020 - 07.2021
Nurse Care Manager
KenCrest Services Inc.
06.2018 - 08.2019
Manager of Nursing Services
Public Health Management Corporation (PHMC)
04.2014 - 06.2018
Bachelor of Science - Health Care Administration
Peirce College
Practical Nursing -
James Martin School of Nursing/School District of Philadelphia
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