Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Watson

Lisa Watson

Frankfort,KY

Summary

32 years of working at the University of KY has allowed me the experiences of receiving Excellent Customer Service, Supervision, Remote and Hybrid Work, Data Entry, Software Programming, Computer Skills, Administrative Skills, Party Planning, Payroll, Human Resources, and other skills and opportunities. These experiences has allowed me invaluable skills and knowledge in various areas. I am excited have the chance to apply for this position. My Outstanding Customer Service, Remote work and Supervision skills will be an asset to your organization.

Overview

35
35
years of professional experience

Work History

Data Entry

Adecco
12.2022 - Current
  • Expedited data entry processes by utilizing specialized software and keyboard shortcuts.
  • Expedited data entry tasks with efficient typing speed and accuracy.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Planned events, implemented processes to improve moral.

COVID-19 Screener

University Of Kentucky Admitting
01.2020 - 04.2022
  • Serves as part of a team include screening before employees, patients and visitors entering UK HealthCare according to COVID regulations
  • Must have excellent customer service and communication skills
  • Duties to include verification of individuals health screening questions of employees, patients and visitors entering facility entrances
  • Donned and removed personal protective equipment (PPE) per company protocols
  • Verified patients and Visitors for appointments with Visitor Management Software and maintained calendar
  • Trained repeatedly on active shooter response strategies to prepare for potential security breaches
  • Adhered to strict screening techniques and procedures while conducting COVID19 screenings
  • Responded to critical security incidents by applying standard operating procedures for safety purposes
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries

Staff Support II

University of Kentucky UK Police
01.2004 - 04.2022
  • Communicated with clients on behalf of staff to relay messages and information
  • Created and updated tracking spreadsheets with latest Travel, Billing, Supply Inventory, Payroll, Uniform, Patient Valuables data and other reports as requested
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
  • Managed filing system with TJC standards, entered data and completed other clerical tasks
  • Compiled payroll, onboarding new employees entering and exiting, assisted reports and other reports as requested
  • Assisted and coordinated Annual Department Award Banquet, Security Appreciation Week and other events as requested
  • Increased Morale and participation in special events by creating flyers with detailed calendars and other items
  • Interacted with vendors to purchase and set up equipment and services
  • Brainstormed and implemented creative event concepts and themes
  • Supported Administration by managing budgets, scheduling appointments, providing reports, and organizing Travel Itinerary other job duties as requested
  • Recorded new hires, transfers, terminations, changes in job classifications, coordinated FMLA, Workers Care and assisted with other human resources responsibilities
  • Assisted coworkers and Administration with day-to-day operations, copies, and maintained filing according to The Joint Commission guidelines
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Assisted ID Badge Operations with data entry, add security access, and cash reconciliation.
  • Supervised ID Operation and Camera Surveillance until these areas went under different management.
  • Switched ID Cards to Electronic ID card systems by arranging, programming software and switching ID cards to the new system.

Patient Registration Associate

University Of Kentucky Emergency Department
09.2018 - 03.2020
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures
  • Collected payments and co-pays from customers using large variety of insurance programs, adjustments based on specific plan directives
  • Imaged and scanned patient and registration documentation into electronic patient records
  • Distributed informational materials, necessary forms, and hospital procedures to patients
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
  • Visited patients' rooms to collect insurance and financial information required for registrations
  • Followed document protocols to safeguard confidentiality of patient records
  • Helped address client complaints through timely corrective actions and appropriate referrals
  • Performed day-to-day duties accurately and efficiently
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits
  • Secured confidential patient information from unauthorized access
  • Collected, organized, and entered patient data into medical systems
  • Catalogued patient data in clinical databases and registries according to regulatory practices
  • Retrieved medical data for physicians and patients

Sunday School Teacher and Director of Children’s Department Volunteer

Cornerstone Church of the Nazarene
01.2010 - 09.2015
  • Create/organize curriculum for large-group small groups
  • Create/worship experience
  • Create/organize occasional service projects
  • Instruct large group and recruit and equip volunteers to instruct large group
  • Lead volunteer teams to minister as well through excellent planning, communication, training, and vision casting
  • Fill absentee volunteer positions through recruitment, background checks, assigning roles, and training
  • Create and maintain a Children’s Ministries Manual with policies and procedures; update as needed
  • Purchase any ministry and office supplies as needed
  • Oversee budget, recording expenditures and complete and present yearly report to congregation
  • Coordinate nursery volunteers and supplies
  • Plan and lead a day camp in the summer
  • Plan and organize a service event quarterly
  • Find volunteers to lead fun outreach playgroup events where families can come and worship
  • Hold practices for Christmas Program and special activities and events
  • Build relationships with parents/families

ID Badge Operations

University Of Kentucky Emergency Department
09.2000 - 06.2003
  • Verified accuracy of computer system information by updating data
  • Scanned documents and saved in database to keep records of essential organizational information
  • Corrected data entry errors to prevent duplication or data degradation
  • Added documents to file records and created new records to support filing needs
  • Coded and process applications by entering data and printed ID Badges
  • Verified approval and added access according to policy and procedure
  • Created and coordinated procedures for new ID badge software and access
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Offered friendly and efficient service to customers, managed challenging situations with ease
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Used Microsoft Word and other software tools to create documents and other communications
  • Processed customer refunds and exchanges according to established guidelines
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Tallied cash drawer at beginning and end of each work shift
  • Welcomed customers and helped determine their needs
  • Mentored new team members on sales software system operation
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Worked closely with administration to solve problems and handle customer concerns

Parking Supervisor and Attendant

University Of Kentucky Medical Center Parking
01.2000 - 06.2003
  • Supervised ten employees
  • Directed patrons to designated parking spaces
  • Lifted, positioned, and removed barricades to open or close parking lot areas
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles
  • Answered frequent questions about parking fees, facilities, and directions
  • Balanced schedule and customer demand against team capabilities and available resources to meet performance objectives
  • Recommended measures to improve production methods, equipment performance and team operation and productivity
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations
  • Collaborated closely with personnel, customers, and contractors to resolve problems
  • Motivated workers to exceptional performance through implementation of new strategies
  • Helped customers complete purchases, locate items, and join reward programs
  • Tallied cash drawer at beginning and end of each work shift
  • Audited cash daily for
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs
  • Recruited and trained new employees

Hospital Security Officer

University of Kentucky Med Center Security
01.1990 - 03.1990
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns
  • Rendered aid to injured and ill individuals and alerted paramedics for advanced support
  • Updated shift logs and produced daily reports to document security activities and specific incidents
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
  • Responded quickly to emergency situations to assess and deflect issues
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
  • Functioned as deterrent to prevent criminal actions, vandalism, and misconduct to allow business to conduct operations in safe environment

Education

GED -

Jessamine County Education
Nicholasville, Kentucky

No Degree - Accounting and Business Management

UK College of Business Institute
Lexington, KY

No Degree - Financial Certificate

University of Kentucky
Lexington, KY

Business Certificate -

University of Kentucky
Lexington, KY

Skills

  • Training and Development
  • Organization and Time Management
  • Planning and Coordination
  • Dependable and Responsible
  • Flexible and Adaptable
  • Decision-Making
  • Multitasking Abilities
  • Active listening
  • Empathy
  • Adaptability
  • Teamwork
  • Leadership
  • Customer Service
  • Verbal Communication
  • Written Communication
  • Problem Solving
  • Supervision

Timeline

Data Entry

Adecco
12.2022 - Current

COVID-19 Screener

University Of Kentucky Admitting
01.2020 - 04.2022

Patient Registration Associate

University Of Kentucky Emergency Department
09.2018 - 03.2020

Sunday School Teacher and Director of Children’s Department Volunteer

Cornerstone Church of the Nazarene
01.2010 - 09.2015

Staff Support II

University of Kentucky UK Police
01.2004 - 04.2022

ID Badge Operations

University Of Kentucky Emergency Department
09.2000 - 06.2003

Parking Supervisor and Attendant

University Of Kentucky Medical Center Parking
01.2000 - 06.2003

Hospital Security Officer

University of Kentucky Med Center Security
01.1990 - 03.1990

No Degree - Accounting and Business Management

UK College of Business Institute

No Degree - Financial Certificate

University of Kentucky

Business Certificate -

University of Kentucky

GED -

Jessamine County Education

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