Lisa Weaver
North Myrtle Beach,SC
Summary
Proven leader in enhancing library operations and patron satisfaction at Chapin Memorial Library, adept in staff management and technology proficiency. Spearheaded cross-departmental initiatives and increased membership through strategic marketing, showcasing exceptional problem-solving and interpersonal communication skills. Achieved significant improvements in Interlibrary loan procedures and increased attendance by implementing new adult programming. Proven skills in management, training, and payroll.
Overview
28
28
years of professional experience
1
1
Certificate
1
1
Language
Work History
Circulation Supervisor and Cataloger
Chapin Memorial Library (City Of Myrtle Beach)
09.2016 - Current
- Collaborated with other department supervisors to develop cross-departmental initiatives that enhanced library offerings.
- Addressed patron inquiries quickly, providing exceptional customer service and resolving issues as they arose.
- Coordinated special events, such as author visits, adult summer reading, adult programs, and social media and television promotion, attracting new patrons and fostering a sense of community within the library.
- Optimized shelving procedures amongst staff members, leading to improved organization throughout the entire facility's collection areas.
- Implemented strategies to increase membership numbers, including targeted marketing campaigns and community outreach efforts.
- Enhanced patron experience by actively seeking feedback through surveys and utilizing results to improve library operations.
- Provided guidance to patrons on using electronic resources such as e-books, databases, and online catalogs effectively.
- Managed a team of library staff members, ensuring proper training and adherence to library policies, as well as writing and maintaining operating procedures.
- Developed effective communication channels within the circulation team, promoting a cohesive and cooperative work environment.
- Provided excellent reader's advisory services by staying well-informed on current literature trends and genres.
- Reduced overdue material rates by implementing reminder systems through email notifications and phone calls to patrons with outstanding items and worked with collections.
- Maintained a safe environment for employees and patrons by regularly reviewing emergency protocols and conducting safety drills.
- Conducted regular inventory audits to maintain accurate records of library materials and identify items in need of replacement or repair.
- Developed strong relationships with local schools, developing e-cards for students.
- Answered phone and in-person inquiries about library services, policies, and procedures to provide accurate information.
- Checked out and checked-in materials to support patron circulation needs.
- Helped patrons locate resources using catalog and circulation systems.
- Provided basic computer assistance to help patrons access needed resources.
- Managed library materials for accurate record-keeping.
- Offered basic reference assistance to support information needs.
- Maintained accurate records and confidentiality of library book and periodical inventory.
- Processed library card applications to provide access to library services.
- Marketed the library's many services to visitors and patrons through social media and television bookings.
- Implemented a better system for mailings and interlibrary loans to facilitate the flow of information and resources between libraries.
- Participated in professional development opportunities to stay current on industry trends and best practices.
- Streamlined cataloging processes for increased efficiency and reduced errors.
- Conducted regular audits of catalog records, identifying inconsistencies, duplicates, or missing information for correction.
- Worked closely with other departments within the library to maintain consistency across all collections and services offered.
- Assisted patrons in locating materials, resulting in higher customer satisfaction rates.
- Developed comprehensive subject headings for improved search functionality and user experience.
- Trained new employees on cataloging procedures, ensuring a seamless transition into their roles.
- Maintained an organized and up-to-date collection by regularly weeding outdated or damaged items.
- Reduced processing time for newly acquired materials through diligently applying established cataloging standards.
- Provided reference assistance to patrons using print and electronic resources, enabling them to quickly locate desired materials.
- Resolved patrons' complaints tactfully and professionally.
- Classified and coded different materials according to library policies and organizational standards.
- Restored order in the face of conflicts between patrons and staff regarding policies, services, and resource use.
- Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies.
- Improved library operations by hiring staff, leading training, and motivating strong performance.
Volunteer Position PTO
Horry County School System
09.2006 - 05.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed festivals, committees, and fundraising efforts,
- Paid expenses with PTO funds
- Efforts included a new playground, a new sound system, t-shirts for all students, teacher appreciation gifts, and fencing for the outdoor basketball yard.
- Parent representative for School Board
- Parent representative for the School Improvement Council
- Chaperone for Band Boosters
- Room Mom
- Tennis Team Driver
Franchise Owner
H & R Block Tax Services
05.1996 - 04.2005
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Conducted regular performance evaluations for staff members to identify improvement areas and promptly implement necessary changes.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Prepared tax returns, sent electronic returns, prepared for audits, printed refund checks and all aspects of tax preparation
- Payroll and bonus computation for 120 employees, on boarding, payroll reports
- Bookkeeping services for tax clients
Education
Associate of Science - Accounting And Business Management
Walter State
Morristown, TNSkills
- Staff Management
- Policy Enforcement
- Collection Maintenance
- Technology proficiency
- Library operations
- Social Media Marketing
- Adaptable and Flexible
- Cataloging and shelving
- Computer Assistance
- Materials Sorting
- Material Check-In and Check-Out
- Shelf reading
- Event Planning
- Library Classification System
- Material Shelving
- Patron assistance
- Circulation procedures
- Damaged book removal
- Patron Records Updating
- Patron Registration
- Inter-library loans
- Work Schedule Preparation
- Administrative Personnel Supervision
- Cataloging Software
- Library Services
- Fee Collection
Certification
- Library Paraprofessional Certification by American Library Association. ( 8 specialized library courses Northern Ky University)
- Cataloging Certification via Library Juice Academy (8 advanced classes in cataloging beyond the basic scope of cataloging)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Circulation Supervisor and Cataloger
Chapin Memorial Library (City Of Myrtle Beach)
09.2016 - Current
Volunteer Position PTO
Horry County School System
09.2006 - 05.2016
Franchise Owner
H & R Block Tax Services
05.1996 - 04.2005
Associate of Science - Accounting And Business Management
Walter State
- Library Paraprofessional Certification by American Library Association. ( 8 specialized library courses Northern Ky University)
- Cataloging Certification via Library Juice Academy (8 advanced classes in cataloging beyond the basic scope of cataloging)
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