Lisa Webb
Hayward,CA
Summary
Compassionate and patient-focused healthcare professional with experience in providing life skills guidance to clients including bathing, grooming, meal preparation, medication reminders, and light housekeeping. Strengths include effective communication skills, strong empathy for others, and ability to handle emergency situations calmly. Notably improved quality of life for multiple clients through personalized care plans and emotional support. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting life skills with dignity and compassion to live independently.
Overview
35
35
years of professional experience
Work History
Personal In-Home Caregiver
Private Care
San Lorenzo, CA
02.2023 - 11.2024
- Compassionate care, ensuring client, comfort and well-being. Developed personalized care, plans, fostering independence, and care with dignity.
- Assisted client with daily personal hygiene & styling her hair.
- Ensured that all medical treatments are administered according to physician's orders.
- Observed patients for changes in physical, emotional, mental or behavioral condition do to having dementia.
- Assisted patients with exercises designed to improve mobility or strength.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Engage in meaningful conversations regarding current events or topics of interest with clients.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Personal Caregiver
Private Care
Hayward , CA
01.2019 - 12.2023
- Provided ongoing compassionate patient care for each client various ages pediatric to seniors.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Provided emotional support to clients and families during difficult times.
- Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
- Supervised medication administration, personal hygiene and other activities of daily living.
Certified Nursing Assistant
Supreme Companions
Sunnyvale, CA
04.2014 - 07.2019
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Provided physical support to assist patients with bathing, dressing and toileting in various facilities rehabilitation center, Hospital.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Planned and served meals and snacks to patients according to prescribed diets.
- Turned and repositioned bedridden patients to prevent bedsores every 2hrs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Cleaned and sanitized patient rooms according to established protocols.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Certified Nursing Assistant
Care2care
Fremont, CA
01.2011 - 04.2014
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers. worked along side wound care nurse to care for different wound dressing.
- Answered patient call signals and signal lights to determine patients' needs.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Administrative Manager
Jensen's Tire Shop/Truck Stop
Ukiah, CA
10.2005 - 06.2008
- Organized and maintained documents, files and records.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Managed inventory and supplies to ensure materials were available when needed.
- Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations
Call Center Customer Service Representative
AAA Emergency Road Service
Livermore, CA
06.2002 - 05.2005
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Conferred with customers by telephone or in person to provide information about customer safety and location of their vehicle
- Calling California Highway patrol officers if needed for customer safety.
- Expert on reading maps and use of computers to dispatch to tow operator.
- multi line phone system I would handle 250 calls a day.
- Handled gm rap desk for Car dealership
Administrative Manager
Webb Construction Group
Manteca, CA
01.1990 - 08.1998
- Identified and solved problems to enhance management and business direction.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Organized and maintained documents, files and records.
- make sure all jobs done on termite inspection was completed
- Job site cleaners
- Gather samples form custom home design ideas.
- Handled business bank accounts
Education
Associate of Science - Adult & pediatric CPR & AED First Aid BLS
American Red Cross
Fremont 01-2025
Associate of Science - Medical Coding & Billing / Medical Terminology
Ohlone College
Fremont, CA08-2024
Certified Nursing Assistant - Nursing
Nightingale Nursing College
Oakland, CA01-2009
High School Diploma -
Turlock High School
Turlock, CA06-1989
Skills
- Verbal and written communication
- Scheduling
- Mail handling
- Complaint resolution
- Call center experience
- Multi-line phone talent
- Customer service
- Hoyer lifting equipment
- Direct patient care
- Transportation services
- Dementia care
- Alzheimer's care
- Behavior redirection
- Social interaction
- Compassionate client care
- Empathetic listening
- EMR / EHR
- Dependable and responsible
- Patient advocacy
- Meal preparation
- HIPAA compliance
- Patient companionship
- Time management
- MS office
- Computer skills
- Analytical thinking
References
References available upon request.
Timeline
Personal In-Home Caregiver
Private Care
02.2023 - 11.2024
Personal Caregiver
Private Care
01.2019 - 12.2023
Certified Nursing Assistant
Supreme Companions
04.2014 - 07.2019
Certified Nursing Assistant
Care2care
01.2011 - 04.2014
Administrative Manager
Jensen's Tire Shop/Truck Stop
10.2005 - 06.2008
Call Center Customer Service Representative
AAA Emergency Road Service
06.2002 - 05.2005
Administrative Manager
Webb Construction Group
01.1990 - 08.1998
Associate of Science - Adult & pediatric CPR & AED First Aid BLS
American Red Cross
Associate of Science - Medical Coding & Billing / Medical Terminology
Ohlone College
Certified Nursing Assistant - Nursing
Nightingale Nursing College
High School Diploma -
Turlock High School
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