Lisa Weber

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• Helped customers choose optimal services based on preferences, needs, and budget limitations.
• Followed up on warranty paperwork to verify completion, classification and submission to extended service vendors or manufacturers.
• Entered customer service information into [Software] to establish, track, and close out work orders.
• Ordered tests to determine causes of product malfunctions.
• Handled telephone inquiries to already scheduled appointments and update customers on in-progress work.
• Completed forms for service orders, set up accounts, and assisted customers with billing questions.
• Determined charges for services requested, collected deposits or payments, and arranged for billing.
• Processed orders and coordinated delivery schedules to meet customers needs.

• Reviewed catalogs, computer inventory system, and schematics to determine replacement part stock numbers and prices.
• Greeted and assisted customers and responded to inquiries and requests.
• Maintained cleanliness, order, and organization throughout parts department and inventory storage.
• Filled customer orders from stock and placed orders for out-of-stock items to expedite orders and verify availability.
• Recorded order and payment information to maintain accurate sales data.
• Fulfilled customer requests for specialty and hard-to-find items.
• Monitored inventory and purchasing functions.
• Documented inventory transactions and audit findings.
• Provided superior service by recommending product replacements for out-of-stock items.
• Received shipments and verified items received.

• Managed performance of team members, conducted performance appraisals, and recommended promotions.
• Supported back office hiring and employment processes.
• Prepared payroll and maintenance budgets for corporate management approval.
• Tracked labor, sales, and inventory and managed operations to maximize returns.
• Managed employee performance through disciplining, coaching, and counseling.
• Created menus, ordered groceries, and performed light housekeeping duties.
• Oversaw day-to-day operations and special projects in fast-paced work environments.
• Performed facility checks to verify cleanliness and client saftey.
• Improved team member performance through motivation and training.

• Analyze store reports to elevate performance, increased sales, and reduce controllable expenses.
• Leveraged company programs and tools to generate local market awareness and expand store traffic.
• Revamped systems, processes and training programs to reverse underperforming store metrics.
• Worked on sales floor and interacted with customers and employees to maximize and expand potential.
• Restructured departments and modeled customer service techniques to advance sales position in competitive markets .
• Issued detailed responses to complaints resolving customer service issues with timeliness and organization.
• Partnered with district leadership to smoothly implement new policies and procedures.
• Increased employee job satisfaction with hands-on, motivational approaches.
• Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
• Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
• Resolved problems, provided open communication, and recommended discipline and terminations.