A seasoned leader in residential support services, I excelled at The Arc of the South Shore by driving strategic initiatives and fostering a culture of continuous improvement. With a knack for building high-performance teams and a sharp focus on budget oversight, my leadership not only enhanced staff development but also ensured the highest quality of care for individuals with developmental disabilities.
Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Excellent employee development, customer service and analytics skills coupled with more than 20+ years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile.
Excellent team builder and leader of initiatives. Performance-driven Vice President with 20+ years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Work alongside the Residential Director
Oversaw all Residential programs, management and staff
Responsible for New Employee Orientation
Ensure all staff remained current with required certifications.
Responsible for Licensure and certification practices.
On emergency call 24hours a day.
Oversee all funds
Hiring new applicants
Oversaw the Program Manager for half of the residential programs.
Worked alongside and assisted Program Management with best practices.
Monitor all funds in the programs.
Assisted with the ISP process.
Assisted with licensing and certification.
A job created for me to go to each residential program and monitor all aspects of the residential needs.
Set up and monitor all funds, receipts, rep-payee accounts
Check on regulatory documentation in confidential files
Medication audits
I would go to each program a minimum of 1x monthly, document my findings and work with the managers and Residential Director.
Assisted with licensing and certification.
Responsible for monthly progress notes and documentation in programs.
Assisted with medical appointments
Perform direct care responsibilities including ADL's, hygiene and community activities