Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lisa Weeks

Plymouth,MA

Summary

A seasoned leader in residential support services, I excelled at The Arc of the South Shore by driving strategic initiatives and fostering a culture of continuous improvement. With a knack for building high-performance teams and a sharp focus on budget oversight, my leadership not only enhanced staff development but also ensured the highest quality of care for individuals with developmental disabilities.

Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Excellent employee development, customer service and analytics skills coupled with more than 20+ years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile.

Excellent team builder and leader of initiatives. Performance-driven Vice President with 20+ years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Vice President Residential Supports

The Arc of the South Shore
07.2024 - Current
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
  • Oversee the administration, development and implementation of all residential department programs, including providing effective leadership, supervision, training, guidance and clinical support for the program, program managers and residential staff, currently 100 staff and 14 Management positions.
  • Responsible for individuals with developmental disabilities, ensuring the best quality care, including medical and emotional needs.
  • Oversee and manage a $7,000,000.00 budget in my department.
  • Responsible for state licensure and certification.


Director Residential Supports

The Arc of the South Shore
01.2013 - 07.2024
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Assisted in recruiting, hiring and training of team members.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Oversee the administration, development and implementation of all residential department programs, including providing effective leadership, supervision, training, guidance and clinical support for the program, program managers and residential staff, currently 100 staff and 14 Management positions.
    Responsible for individuals with developmental disabilities, ensuring the best quality care, including medical and emotional needs.
    Oversee and manage a $7,000,000.00 budget in my department.
    Responsible for state licensure and certification.

Assistant Director Residential Supports

The Arc of the South Shore
01.2009 - 01.2013

Work alongside the Residential Director

Oversaw all Residential programs, management and staff

Responsible for New Employee Orientation

Ensure all staff remained current with required certifications.

Responsible for Licensure and certification practices.

On emergency call 24hours a day.

Oversee all funds

Hiring new applicants


Residential Coordinator

The Arc of the South Shore
02.2005 - 01.2009

Oversaw the Program Manager for half of the residential programs.

Worked alongside and assisted Program Management with best practices.

Monitor all funds in the programs.

Assisted with the ISP process.

Assisted with licensing and certification.


Quality Control Manager

The Arc of the South Shore
01.2001 - 02.2005

A job created for me to go to each residential program and monitor all aspects of the residential needs.

Set up and monitor all funds, receipts, rep-payee accounts

Check on regulatory documentation in confidential files

Medication audits

I would go to each program a minimum of 1x monthly, document my findings and work with the managers and Residential Director.

Assisted with licensing and certification.

Case Manager

The Arc of the South Shore
03.1997 - 01.2001

Responsible for monthly progress notes and documentation in programs.

Assisted with medical appointments

Perform direct care responsibilities including ADL's, hygiene and community activities


Education

High School Diploma -

Silver Lake Regional High School
Kingston
06-1983

Skills

  • Team Leadership
  • Relationship Building
  • Decision-Making
  • Critical Thinking
  • Coaching and Mentoring
  • Complex Problem-Solving
  • Strategic Planning
  • Results-Driven
  • Documentation And Reporting
  • Staff Development
  • Performance monitoring
  • Budget Oversight

Accomplishments

  • Supervised team of over 100 staff members.
  • Consistently achieved high marks in state licensing: Achieving 100% Certification from MA State licensure in 2023
  • Member of Safety Committee
  • Participated in Citizen Advisory Board discussions
  • Employee of the Year 2001
  • Making a Difference Award 2023

Certification

  • Certified in MAP
  • CPR
  • First Aid
  • Formal Fire Safety
  • Human Rights and Human Rights Officer
  • Positive Behavior Supports
  • Crisis Prevention Intervention
  • Non Violent Management of Aggressive Behavior
  • Train the Trainer series

Timeline

Vice President Residential Supports

The Arc of the South Shore
07.2024 - Current

Director Residential Supports

The Arc of the South Shore
01.2013 - 07.2024

Assistant Director Residential Supports

The Arc of the South Shore
01.2009 - 01.2013

Residential Coordinator

The Arc of the South Shore
02.2005 - 01.2009

Quality Control Manager

The Arc of the South Shore
01.2001 - 02.2005

Case Manager

The Arc of the South Shore
03.1997 - 01.2001

High School Diploma -

Silver Lake Regional High School
Lisa Weeks