Lisa Wells
Covington,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Site Manager - THOMPSON HINE LLP
Ricoh USA
ATLANTA, GEORGIA
02.2022 - Current
- Managed the daily operations of office services, including mail delivery, ordering of supplies and equipment, and scheduling of maintenance.
- Organized and maintained records for all incoming mail, ensuring accurate tracking and distribution.
- Resolved customer inquiries in an efficient manner while maintaining high levels of customer service satisfaction.
Site Manager - GEORGIA RISK MANAGEMENT
Ricoh USA
ATLANTA, GEORGIA
09.2020 - 03.2022
- Provided training opportunities for existing staff in order to enhance their skillset.
- Resolved conflicts between staff members in a timely manner.
- Managed daily operations of the site, including staff and contractors.
- Assigned tasks and delegated responsibilities among team members.
- Evaluated employee performance through regular reviews and feedback sessions.
- Responded promptly to customer inquiries or complaints.
- Interviewed and hired qualified candidates to fill open staff positions.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
FSR
Ricoh USA
ATLANTA, GEORGIA
06.2019 - 09.2020
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed clerical duties such as filing, photocopying, scanning documents, faxing correspondence.
- Provided administrative support to various departments within the organization.
- Assisted in organizing events such as workshops or conferences held at the corporate offices.
- Greeted visitors, provided information, directed inquiries to appropriate personnel, and managed incoming calls.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
Skills
- Site Management
- Supply Ordering
- Staff Evaluation
- Supervision of events
- Shift Scheduling
- Flexibility and Adaptability
Timeline
Site Manager - THOMPSON HINE LLP
Ricoh USA
02.2022 - Current
Site Manager - GEORGIA RISK MANAGEMENT
Ricoh USA
09.2020 - 03.2022
FSR
Ricoh USA
06.2019 - 09.2020