Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Lisa Wescott

WILMINGTON,NC

Summary

Diligent nursing professional with a vast degree of experience in patient care and in case management of ER patients. Agile and responsive to dynamic patient needs and environmental conditions, both in direct care and indirect care. Team- oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment. Excellent interpersonal skills and able to enter into and manage difficult patient scenarios. Excellent problem solving skills. Flexible. Dedicated.

Overview

21
21
years of professional experience

Work History

Case Manager, ER

NHRMC
01.2017 - 02.2023
  • Recorded details regarding therapies to keep patient charts updated.
  • Observed, monitored, and reported changes in patient condition to supervising RN or physician in accordance with policies and procedures of medical facility.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
  • Educated patients and caregivers on healthcare protocols and processes.
  • Evaluated patient histories, complaints, and current symptoms.
  • Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
  • Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Promoted adherence to treatment plans by conducting regular follow-up phone calls and providing ongoing support to patients.
  • Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Analyzed patient responses to medications, therapies and variances in plans of care.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
  • Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
  • Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
  • Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Educated family members and caregivers on patient care instructions.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
  • Educated patients and families on available community resources, facilitating access to necessary support services.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.

RN - Emergency Department

NHRMC
01.2002 - 02.2023
  • Recorded details regarding therapies to keep patient charts updated.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Elevated patient safety standards by strictly adhering to protocols for medication administration, sepsis management, stroke recognition, and other evidence-based practices.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.

Noninvasive Cardiovascular Lab Registered Nurse

NHRMC
04.2016 - 01.2022

I provided Sedation for patients undergoing TEE procedure or external cardioversion

Interventional Radiology Nurse

NHRMC
04.2006 - 04.2017
  • Reduced procedure times by efficiently coordinating with radiologists and other healthcare professionals during examinations.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Enhanced patient safety with diligent assessment and documentation of vital signs, medical history, and medication administration.
  • Provided compassionate support for patients, easing anxieties about complex medical procedures and promoting a positive experience.
  • Maintained compliance with radiation safety protocols by properly shielding patients, staff members, and self from unnecessary exposure risks.
  • Monitored patient reactions after administering medications and IV therapies.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Contributed to a high standard of care by maintaining up-to-date knowledge on interventional radiology techniques and best practices.
  • Promoted kind, compassionate environment, utilizing active listening and effective communication skills when interacting with patients.
  • Interacted with physicians and kept up to date on patient health and issues detected during assessments.
  • Efficiently managed time-sensitive tasks within fast-paced environments without compromising the quality of care provided to patients.
  • Recorded details regarding therapies to keep patient charts updated.
  • Consistently adhered to organizational policies, procedures, and regulatory standards to ensure the highest level of patient care.
  • Facilitated effective handoffs between shifts by providing accurate information regarding patient status updates during interdisciplinary rounds or team meetings.
  • Minimized complications by promptly identifying and addressing any issues that arose during diagnostic or therapeutic treatments.
  • Streamlined the pre-and post-procedure processes, ensuring proper patient preparation and thorough follow-up care.

IV Nurse

NHRMC
01.2015 - 01.2016

I worked PRN on the IV team, helping start IV's on patient's with difficult access issues throughout the hospital.

Education

Associate of Science - Nursing

James Sprunt Community College
Kenansville, NC
05.1986

Skills

  • Records Management
  • Interviewing skills
  • Decision-Making
  • Patient Assessment
  • Needs Assessment
  • Client meetings
  • Care Coordination
  • Problem-Solving
  • Case Needs Assessment
  • Health History Documentation
  • Written and verbal communication
  • Proficient in EPIC
  • Crisis Intervention
  • Conflict Resolution
  • Documentation And Reporting
  • Resource Identification
  • CPR/AED
  • Email and Telephone Etiquette
  • Patient Needs Assessment
  • Positive Attitude
  • Interdisciplinary Collaboration
  • Intervention Plans
  • Case Planning
  • Patient support
  • Case Documentation
  • Certified in CPR/AED
  • Emotional awareness
  • Discharge Planning
  • Indirect Patient Care
  • Organization and Multitasking
  • Direct Patient Care
  • Relationship Building
  • Referral Coordination
  • Chronic Disease Management
  • Patient Management
  • Patient Assessments
  • Family Education
  • Organization
  • Multitasking
  • Critical Thinking
  • Customer Relations
  • Friendly, Positive Attitude
  • Dependable and Responsible
  • Problem Resolution
  • Time Management
  • Flexible and Adaptable
  • Cultural Awareness
  • Calm Under Pressure
  • Organization and Time Management
  • First Aid/CPR
  • Social Perceptiveness
  • Team building

Hobbies

I enjoy travel (both alone and with friends), gardening, reading, exercising, spending time on the water, and spending time with my grandson.  

Timeline

Case Manager, ER

NHRMC
01.2017 - 02.2023

Noninvasive Cardiovascular Lab Registered Nurse

NHRMC
04.2016 - 01.2022

IV Nurse

NHRMC
01.2015 - 01.2016

Interventional Radiology Nurse

NHRMC
04.2006 - 04.2017

RN - Emergency Department

NHRMC
01.2002 - 02.2023

Associate of Science - Nursing

James Sprunt Community College
Lisa Wescott