Lisa West
Cleveland,United States
Summary
Experienced customer service management professional with over 30 years of experience in customer service and sales management. Most recently working as a success coach/paraprofessional in the CHUH school district. An encouraging manager with talents for team building, leading and motivation, as well as excellent customer relations aptitude and relationship building skills. Proficient in using independent decision making skills and sound judgement to positively impact the city/schools success.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Success Coach
CHUH School District
Cleveland Heights, OH
10.2022 - Current
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Identified issues that hindered student academic achievement.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Gathered and assessed attendance data and currently working with over 300 students to improve their attendance.
- Continually sought methods for improving daily attendance operations, communication with students, parents and staff, recordkeeping and data entry for increased efficiency.
CHUH District Substitute Paraprofessional
The Renhill Group
Cleveland Heights, United States
04.2019 - 10.2022
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Enforced school and class rules to maintain order in classroom.
- Assessed student social, emotional and academic needs to plan goals appropriately.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Quality Review Manager
Wyndham Resorts
Las Vegas, NV
12.2009 - 04.2011
- Audited customer support procedures and collaborated with director to create new customer service/quality review department for Wyndham Vacations call center
- Developed service procedures, policies and standards.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised team of 10 personnel to handle all customer service needs
- Cultivated positive rapport with fellow employees to boost company morale and increase employee retention by 25% over previous year.
Education
Travel And Toursim - Travel And Toursim
Sawyer College of Business
Cleveland, OH 09.1991 - 06.1992
Skills
Customer relations specialist
undefinedAdditional Information
Former Lifeguard/skate guard and front desk for the city of Cleveland Heights for 17 years.
Active PTA council and CHUH boosters board member for 10 years.
Active Eastside Tigers board member and team manager for 8 years.
Former girl and cub scout leader and director of all fun things for kids.
Timeline
Success Coach
CHUH School District
10.2022 - Current
CHUH District Substitute Paraprofessional
The Renhill Group
04.2019 - 10.2022
Quality Review Manager
Wyndham Resorts
12.2009 - 04.2011
Travel And Toursim - Travel And Toursim
Sawyer College of Business
09.1991 - 06.1992
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