Lisa West
Indianapolis,IN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
33
33
years of professional experience
Work History
Home Maker
Homeschooling
Indianapolis, Indiana
08.2004 - 07.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed household errands and other essential duties.
Daycare Worker
Joy Tabernacle
Indianapolis, IN
02.2005 - 08.2006
- Collaborated with other childcare staff members on planning events or special projects related to childcare services.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Attended professional development workshops or conferences related to early childhood education topics.
- Established good relationships with families through open communication about their child's progress.
- Provided snacks and meals in accordance with dietary guidelines.
- Engaged children in creative play activities such as art projects, music time, story time.
- Monitored children's play activities to ensure safety.
- Assisted in developing an emergency plan for responding to medical emergencies or other crises at the daycare center.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
- Communicated regularly with parents regarding their child's progress or concerns.
- Responded promptly to any parent inquiries or complaints about the care provided at the facility.
- Implemented positive discipline techniques when necessary while maintaining a respectful attitude towards students.
- Assisted in potty training and diapering children as needed.
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Developed and enforced positive strategies to encourage good behavior.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Observed behavioral issues to alert parents or guardians.
Teen Counselor
Teen Challenge Of Indianapolis
Indianapolis, IN
10.1998 - 08.2001
- Encouraged open dialogue with teens about their feelings and behavior patterns.
- Actively listened to teen clients in order to better understand their perspectives and help them gain insight into their own thoughts and feelings.
- Offered guidance on how best to manage challenging situations faced by adolescents.
- Engaged in crisis intervention when necessary to ensure safety of all parties involved.
- Facilitated educational workshops on topics such as communication, problem-solving, anger management, and substance abuse prevention.
- Supported teens in developing life skills related to career exploration, decision making, conflict resolution, stress management.
- Conducted intakes and assessments to identify underlying issues affecting teen clients.
- Provided individual and group counseling sessions for teens experiencing emotional distress.
- Collaborated with parents and guardians to ensure continuity of care between home and clinical settings.
- Monitored clients' behaviors in order to assess effectiveness of interventions used during counseling sessions.
- Organized recreational activities that promoted physical fitness, team building, and self-esteem growth.
- Established trust with clients by demonstrating empathy and respect for their experiences.
- Participated in weekly staff meetings to discuss treatment plans and challenges encountered while working with teens.
- Maintained accurate client records detailing progress towards treatment goals.
- Advocated for teens by providing resources within the community that could help meet their needs.
- Assisted in the development of healthy coping strategies for adolescents dealing with anxiety or depression.
- Created a safe environment for youth to express themselves without fear of judgement or criticism.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Supervised youth group members to maintain organized and safe environment.
- Collaborated with counselors and parents to report youth behavior and progress.
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
- Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
- Transported and supervised youth to facilitate off-site appointments and recreational activities.
- Counseled individual youth and small groups on presenting needs and concerns.
Bookkeeper
Jesus Is The Word Curch
Indianapolis, IN
07.1996 - 07.1998
- Developed internal control procedures to ensure accurate recordkeeping.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
- Processed accounts payable and receivable transactions.
- Reviewed employee expense reports for compliance with company policies.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Posted journal entries to the general ledger system accurately and timely.
- Provided assistance in preparing tax returns annually.
- Ensured accuracy in all accounting entries and records.
- Managed payroll processing for staff members.
- Collaborated with external auditors during annual audits of company finances.
- Performed account analysis as required by management.
- Conducted monthly bank reconciliations.
- Maintained and reconciled general ledger accounts.
- Generated invoices for clients and tracked payments received from customers.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
Customer Service Representative
Union Federal Credit Union
Indianapolis, IN
07.1994 - 07.1996
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
Bank Teller Supervisor
Society Bank
Indianapolis , Indiana
04.1991 - 05.1992
Education
High School Diploma -
North Central High School
Indianapolis, IN06-1982
Indiana State University
Terre Haute, INBusiness Administration
IUPUI
Indianapolis, INSkills
- Task Prioritization
- Leadership
- Calm Under Pressure
- Analytical and Critical Thinking
- Training & Development
- Problem-Solving
- Conflict Resolution
- Organizational Skills
- Data Entry
- Troubleshooting
- Teamwork and Collaboration
- Written Communication
- Networking
- Microsoft Office
- Child development
- Health and safety
- Positive discipline
- Customer service
- Conflict resolution
- Effective communication
- Inventory management
- Financial recordkeeping
- Organizational skills
- Time management
- Problem solving
- Project planning
- Attention to detail
- Multitasking Abilities
- Team management
- Team building
- Supervision and leadership
Timeline
Daycare Worker
Joy Tabernacle
02.2005 - 08.2006
Home Maker
Homeschooling
08.2004 - 07.2024
Teen Counselor
Teen Challenge Of Indianapolis
10.1998 - 08.2001
Bookkeeper
Jesus Is The Word Curch
07.1996 - 07.1998
Customer Service Representative
Union Federal Credit Union
07.1994 - 07.1996
Bank Teller Supervisor
Society Bank
04.1991 - 05.1992
High School Diploma -
North Central High School
Indiana State University
Business Administration
IUPUI
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