Lisa Whitacre
Mineral Wells,WV
Summary
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
- Outgoing Admissions Coordinator with knowledge of HMO's, Medicaid and Medicare. Over 20 years of experience in the admissions coordination field. Expert in managing multiple referrals and accounts from the inquiry through completion process. Friendly and hospitable with excellent written and verbal communication skills. Adept at providing facility tours, coordinating and executing the admissions process, and coordinating marketing programs. Strong proficiency in customer service and public relations.
- Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
- Vast knowledge of medical terminology and infection control standards. Expertise in developmental factors specific to adult and geriatric care facility residents.
Overview
24
24
years of professional experience
Work History
Nursing Scheduler Specialist
LHC Group
05.2022 - Current
- Processes workflow for requested scheduled, missed, rescheduled, declined, and delivered visits.
- Utilizes EMR and scheduling tools to efficiently establish schedule of all visits with field staff based on patient needs, business needs. and employee needs.
- Obtain insurance authorization for requested patient visits.
- Manages a Census of 175 - 200 and establishes a schedule to accommodate patient needs.
- Communicates effectively with field staff regarding visits in late, pending, or incomplete status for prompt resolution.
- Monitors pending referrals daily and assigns licensed professional and patient care manager for all starts of care.
- Performs scheduling reports daily, completes requests as appropriate for Medicare week, monitors productivity, and distributes visits for caregiver optimization.
- Coordinates and tracks scheduling of supervisory visits and therapy reassessment visits.
Case Manager-Clinical Support Counselor
Clean And Clear Advantage
09.2020 - 05.2022
- Identified care needs of individual patients and coordinated responses based on physician advice, patient needs, and insurance guidelines.
- Meet with clients individually to address concerns and issues being experienced.
- Collaborate with clinical team to provide effective treatment.
- Conduct group therapy sessions and discussions.
- Effectively communicate with team members regarding each individual on case load.
- Update treatment plan weekly for clients.
- Assist clients with post treatment plans.
- Accurately document individual notes and group sessions.
Director of Admissions and Marketing
Foundations Health Solutions
02.2020 - 09.2020
- Evaluated referrals to determine admission candidacy
- Responded to inquiries from referral sources promptly
- Managed inquiry process professionally and timely
- Managed occupancy and census
- Developed and maintained relations to advise referral sources of bed availability
- Participated in daily administrative meetings to alert projected admissions
- Coordinated and develop sales and marketing plan
- Promptly communicated with referral sources
- Verified insurance benefits for referrals
- Obtained insurance authorizations
- Completed insurance updates and reviews
Admissions Liaison Coordinator
Encompass Health Rehabilitation Hospital
03.2018 - 09.2019
- Coordinated an effective, efficient, admission process after receiving patient referrals
- Gathered and verified pertinent patient information
- Completed necessary procedures to schedule inpatient admissions
- Communicated effectively with all staff involved with patient care
- Coordinated, analyzed, observed, made decisions, and met deadlines in a detail oriented manner
- Worked independently
- Compiled and input statistical information into appropriate hospital systems
- Completed insurance authorizations prior to patient admissions
Patient Access Team Lead
Camden Clark Medical Center-St. Joseph's Campus
04.2000 - 10.2015
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Created and implemented new processes within the department
- Scheduled efficient coverage to accommodate patient census
- Performed quality assurance
- Coded procedures with diagnostic codes
- Balanced collections to submit for deposit
- Maintained an individual and department accuracy rate of 95% and above
- Sorted and matched patient information to be attached to medical record
- Greeted each individual with superior and prompt customer service
- Pulled, analyzed, and filed reports
- Worked proficiently with Meditech, AllScripts, Epic, and Microsoft Word/Excel
Education
No Degree - Nursing (Current Student)
University of Charleston
Charleston, WVHigh School Diploma -
Parkersburg South High School
Parkersburg, WV06.1998
Skills
- Corporate Reporting
- Documentation proficiency
- Staff education and training
- Progress evaluations
- Patient Account Management
- Quality Assurance
- Reports and Analyzing data
- Strong attention to detail
- Financial Management and Reporting
- Cost Evaluation
Timeline
Nursing Scheduler Specialist
LHC Group
05.2022 - Current
Case Manager-Clinical Support Counselor
Clean And Clear Advantage
09.2020 - 05.2022
Director of Admissions and Marketing
Foundations Health Solutions
02.2020 - 09.2020
Admissions Liaison Coordinator
Encompass Health Rehabilitation Hospital
03.2018 - 09.2019
Patient Access Team Lead
Camden Clark Medical Center-St. Joseph's Campus
04.2000 - 10.2015
No Degree - Nursing (Current Student)
University of Charleston
High School Diploma -
Parkersburg South High School
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