Lisa White
St Louis,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Operations Processor
US Bank
02.2018 - Current
- Managed multiple projects simultaneously while meeting tight deadlines consistently.
- Collaborated with other departments to streamline processes.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Followed established procedures to enter and process data correctly.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Identified areas where processes could be improved to customer accounts.
- Researched customer accounts to identify payment issues
Housekeeping Operations Manager
Macy's Department Store
06.2012 - 01.2018
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Created detailed reports outlining daily room availability, occupancy rates, revenue figures.
- Ensured compliance with established safety policies and procedures in order to protect personnel from accidents or injury.
- Established effective working relationships with outside vendors in order to ensure cost savings on supplies and materials purchases.
- Collaborated closely with corporate management team to ensure best practices are followed throughout organization.
- Developed and enforced quality control standard for all housekeeping services provided.
- Utilized excellent interpersonal communication skills to successfully interact with customers, employees, vendors and other stakeholders.
- Monitored employee attendance records in order to track performance metrics and identify any disciplinary issues.
Data Entry Team Lead
US Bank Government Lockbox
02.2000 - 12.2012
- Developed comprehensive user manuals outlining step-by-step instructions for data entry tasks.
- Implemented system upgrades to streamline data capture operations.
- Identified discrepancies between source documents and recorded entries in database.
Education
High School Diploma -
Roosevelt High School
St Louis, MOSkills
- Computer Proficiency
- Attention to Detail
- Research and Data Analysis
- Team Collaboration
- Payment Processing
- Problem-Solving
- Data Entry
- Punctual and Reliable
- Basic Math
- Tax Return Preparation
- Credit Card Transaction Processing
- Wage Garnishment
Timeline
Operations Processor
US Bank
02.2018 - Current
Housekeeping Operations Manager
Macy's Department Store
06.2012 - 01.2018
Data Entry Team Lead
US Bank Government Lockbox
02.2000 - 12.2012
High School Diploma -
Roosevelt High School