Lisa White

• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Optimized appointment scheduling system through consistent updates of provider availability, allowing for higher patient volume without overbooking incidents.
• Answered phone calls and messages for physicians, medical facility, scheduling appointments, and handling patient inquiries for 5 providers.
• Maintained current and accurate medical records for patients.
• Managed multi-line phone system and pleasantly greeted patients.
• Verifying patient insurance.
• Organized paperwork such as charts and reports for office and patient needs.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Patient payment collection.
• Reconciling end of day reports/deposits.

(Reason for leaving: Providers contract not being renewed.)

• Streamlined front office operations for increased efficiency by effectively organizing patient records and documents.
• Completed administrative patient intakes with insurance information and mandated forms.
• Organized patient payments/collection reports.
• Organized paperwork such as charts and reports for office and patient needs.
• Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
• Organized deposits for end of day.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Optimized appointment scheduling system through consistent updates of provider availability, allowing for higher patient volume without overbooking incidents.
• Maintained current and accurate medical records for patients.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Organized paperwork such as charts and reports for office and patient needs.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed patient payments.

(In October of 2010, Dr Gutierrez sold practice to Baylor Scott & White and we became temps for Baylor until we became full time employees in April 2011.)