LISA M. WHITE
Bartender, Cashier
Petaluma,CA
Summary
Capable, dynamic, friendly, and highly reliable professional with extensive customer service expertise at AMF Petaluma Blvd. Lanes, Patio World, and Old Vic Pub. Proven ability to enhance guest experiences and boost beverage sales through strong relationships with customers, multitasking, customer preference retainability, and effective problem-solving. Skilled in group and one-on-one customer relations, training new hires and managing high-pressure situations, ensuring exceptional service and fostering customer loyalty.
Hard-working bartender experienced in high-volume crowds. An honest and loyal employee that learns quickly, not only in field hired for, but also other areas where needed. Team Player that can offer ideas to elevate customer service and sales.
Overview
33
33
years of professional experience
Work History
Bartender /Customer Service Cashier
AMF Petaluma Blvd. Lanes Bowling Alley (Bowlero)
02.2024 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience and safety by promptly addressing concerns and/or disturbances and resolving issues professionally.
- Trained new bartenders on POS, drink preparation, product promotion, garnish preparation, and sanitation protocol, ensuring consistent service quality.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations, including, but not limited to, closely and consistently checking IDs.
- Boosted beverage sales, promoting range of signature cocktails.
- Increased repeat customer numbers, creating welcoming atmosphere with friendly conversation and remembering regulars' favorite drinks to promote customer loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Handled cash and card transactions accurately utilizing POS, reducing discrepancies for a balanced till at end of each shift.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Kept bar stocked with liquors, juices and garnishes for drinks, while maintaining a clean and organized workspace.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Trained front desk staff on customer check-in and check-out procedures, POS, cleaning, and other duties.
- Met customer service goals and exceeded customer expectations.
- Demonstrated versatility and support by cross-training in multiple departments throughout the facility and providing break/shift coverage and/or assisting with complex transactions as needed.
Assistant Preschool Teacher
Learning To Learn Preschool
05.2005 - 07.2008
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
- Established a nurturing classroom environment that promoted inclusivity, emotional well-being, and social development.
- Developed strong rapport with children and their families, creating an atmosphere of trust that enabled them to seek help when needed.
- Continuously updated knowledge on early childhood education best practices through professional development workshops and courses.
- Supervised children and managed daily routines during in-classroom activities, on the playground and during snack, lunch, story and nap time transitions smoothly while maintaining a calm and focused environment..
- Prepared food and items for snack and nap times.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Engaged and entertained children through recreational and educational activities.
- Delivered clear, concise instructions to children to aid in each preschooler's decision-making.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior and to ensure a safe and secure environment.
- Helped new preschool children get used to classes by giving one-on-one support.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers, and encouraged physical activity.
Manager
Patio World
04.1995 - 11.1998
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Added sales receipts, balanced drawers, and made daily bank deposits.
- Created window and floor displays.
- Decorated Christmas trees and store during winter months when we were a Christmas store.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Bartender/Waitress
The Old Vic Pub
01.1992 - 03.1995
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Processed orders and sent to kitchen employees for preparation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
No Degree - Advanced Photography, Child Development
Santa Rosa Junior College
Santa Rosa & Petaluma, CAHigh School Diploma -
Willow Glen High School
San Jose, CA06-1989
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Complex Problem-solving
- Handling difficult customers
- Hospitality service expertise
- New hire training
- Beverage preparation
- Classic cocktails
- Changing beer kegs
- Point of sale systems
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Gardening
- Candle making
- Animals- took care of feral cats for Marin Friends Of Ferals and take in strays
- Party Planning
- Cooking/Grilling/Baking
Timeline
Bartender /Customer Service Cashier
AMF Petaluma Blvd. Lanes Bowling Alley (Bowlero)
02.2024 - 02.2025
Assistant Preschool Teacher
Learning To Learn Preschool
05.2005 - 07.2008
Manager
Patio World
04.1995 - 11.1998
Bartender/Waitress
The Old Vic Pub
01.1992 - 03.1995
No Degree - Advanced Photography, Child Development
Santa Rosa Junior College
High School Diploma -
Willow Glen High School
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