Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lisa Whitfield

Lisa Whitfield

Dover,NC

Summary

Meticulous associate offering thorough understanding of bakery operations, food and kitchen safety and customer service. Amicable sales maintaining orderly and tidy work areas, kitchen work stations and retail display cases. Offering outstanding customer service and collaboration skills. Creative associate with 4 years of retail experience. Accustomed to keeping orderly and tidy work areas, kitchen work stations and retail display cases. Possesses outstanding customer service skills and innovative decorating techniques. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level computer position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Bakery Worker

Food Lion
05.2021 - 09.2021
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Inspected goods to establish accurate pricing and labeling.
  • Wrapped, boxed and weighed bakery department products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Associate

Belk Department Store
09.2017 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

No Degree - Health Information Technology

Kaplan University
Davenport, IA
08.2020

Skills

  • Sales Processing
  • Safe Work Practices
  • Accurate Order Fulfillment
  • Accurate Weights
  • Health Department Regulations
  • Ordering Procedures
  • Station Preparation
  • Customer Needs Assessment

Languages

English

Timeline

Bakery Worker

Food Lion
05.2021 - 09.2021

Sales Associate

Belk Department Store
09.2017 - 04.2020

No Degree - Health Information Technology

Kaplan University

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