Lisa Whittemore

• Firm liaison for client file audits regarding organizing, reviewing, preparing and uploading audit packages in various platforms; in person Firm representation at audit; creation and training staff members of required remediation; follow up and review of required remediation reports/process.
• Firm liaison with Fannie Mae Representative over 15 years including DRA/DMRS/RANT mapping, reporting, analysis and audits.
• Identified opportunities to streamline case management processes to improve office operations, efficiency and time management including automation of all client required items along with time specific DMDC and Pacer searches.
• Management responsibilities of Original Documents and CT Affidavit of Debt teams and previously CT Presale and Short Calendar teams.
• Monthly team meetings to discusses client updates, template changes and failed document items on scorecards.
• Identified areas with opportunities to decease Firm costs.
• Created mapping of internal events and documents required within Freddie Mac ADR, BKFS/LoanSphere and Vendorscape platforms.
• Management role for additional fees not requested/pending approval from clients. Includes escalation and discussions with clients.
• Review and replies to client scorecards regarding SLA and document rebuttals.
• Monitors on average 50+ weekly / monthly Management team specialized reports

Connecticut Licenses #91309680E

Federal Court: Bankruptcy Specialist - Filing of Bankruptcy petitions for clients; Representation of Credit Unions and private clients against debtors; Filing of Motions for Relief, Proof of Claim, Amended Proof of Claim, Objection to Plan, Adversary Complaints, etc.

State Court: Collection files - Firm representation of Connecticut State Credit Unions and private clients for collection actions such as: Credit Card, Foreclosure and Motor Vehicle/Boat default resulting in repossession and auction.

Top Secret Clearance - not permitted to provide details