Results-oriented professional with 15+ years' experience supporting scrum and project teams delivering innovative products within Fortune 500 companies. Strong ability to leverage strategic partnerships to promote teamwork both up and down the organization. Experienced at managing strategic initiatives that drive ethical performance and regulatory compliance while minimizing costly disruptions to the business. Strong track record designing and executing innovative project strategies that realize savings in penalties
Hi, I’m
LISA WICKS CSM,PMP
Phoenix,AZ
Summary
Overview
16
years of professional experience
1
Certification
Work History
Charles SchwabPhoenix, AZ
Senior Scrum Master Manager
07.2021 - Current
Job overview
- Manage 2 mature scrum teams
- Lead daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Train and mentor team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Documented new features and strategies as well as user stories and criteria for acceptance.
- Monitored and facilitated scrum processes and team meetings for Infrastructure team.
- Defined workflows and processes in fast-paced, Agile and distributed models using tools such as Visio and white boarding.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Assessed team metrics and worked to drive improvements and innovate new approaches.
- Identified potential project risks and helped developed mitigation plans to resolve potential issues.
- Developed and implemented an employee engagement strategy to increase morale, productivity and loyalty across the organization.
- Organized and facilitated a series of internal events to promote collaboration among staff members.
- Designed surveys to measure employee satisfaction levels and identify areas of improvement in workplace culture.
- Analyzed data from surveys, interviews, focus groups, and other sources to inform decisions around employee engagement initiatives.
- Implemented strategies for improving communication between management and staff at all levels of the organization.
- Drafted communications about upcoming events or initiatives related to employee engagement efforts.
- Worked closely with external vendors to plan team-building activities that encouraged collaboration within teams.
- Developed metrics for tracking progress towards goals related to employee engagement initiatives.
- Monitored trends in the industry surrounding employee engagement practices in order to stay up-to-date with best practices.
Wells FargoChandler, AZ
Scrum Master
06.2020 - 06.2021
Job overview
- Manage 2-3 Project team 7-9 member agile teams through SDLC phases to produce deployable code each sprint.
- Facilitate team transition from existing waterfall practices to Agile Best Practices.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Manage resource forecast/ Identity Resource Requirements.
- Managed high visibility cost saving statement microservice.
- Managed efforts to transform credit cared middleware monolith system to individual Micro Services Drive team to results using Servant Leadership and Agile Techniques.
- Identified key areas that could be enhanced and implemented successful process improvements.
- Anticipated technical and interdepartmental impediments to team delivery including cultural barriers, logistical challenges and matrix issues.
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Worked to gather customer requirements, clarify specifications and translate into product backlog.
- Developed detailed project plans and estimates based on identified risks and options.
- Evaluated projects for issues, alleviating problems and distractions to meeting team goals.
Optum Technology/UnitedHealth GroupPhoenix, AZ
Agile Scrum Master/SR Project Manager/IT Manager
03.2008 - 04.2020
Job overview
- Manage 2 scrum teams with 5-7 team members Facilitate team transition of existing waterfall practices to Agile Best Practice, Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Managed minimum of 16 deliveries of Medicaid provider directories last year while maintaining adherence to budget, schedule and scope requirements.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint using agile metrics Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Shielded scrum team from external interference for optimal productivity and success of Agile process.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Investigated and corrected or escalated project problems.
- Worked as IT Project manager on multiple projects implementing and updating authorization, claims, membership 278, 837, 270/271 and 835 HIPAA transaction sets.
Education
University of PhoenixTempe, AZ
Master of Arts from Industrial Psychology
10-2024
University Overview
- [Spring, 2023] - Dean's List
- [Winter, 2024] - Dean's List
University Of Phoenix
Bachelor of Science from BUSINESS INFORMATION SYSTEMS
01.1997
University Overview
Skills
- Scrum Best Practices
- Agile/Lean best practices
- Kanban
- Risk Identification
- Backlog management
- Requirements gathering
- Software Development Lifecycle management
- Servant Leadership
- Friendly, positive attitude
- Jira expertise
- Team building
- Continuous Improvement
- Problem-Solving
- Driving Decision Making
- Study design
- Research experience
- Managing resources
- Workflow Analysis
- Human behavior education
- Project Management
- Cross-Functional Collaboration
- Demand forecasting
- Healthcare - Medicaid/Medicare
- Financial Industry- Banking, Investments
Certification
Certified Scrum Master , CSM
Project Management Professional PMP
Certified SAFE Agilist
Timeline
Senior Scrum Master Manager
Charles Schwab
07.2021 - Current
Scrum Master
Wells Fargo
06.2020 - 06.2021
Agile Scrum Master/SR Project Manager/IT Manager
Optum Technology/UnitedHealth Group
03.2008 - 04.2020
University of Phoenix
Master of Arts from Industrial Psychology
University Of Phoenix
Bachelor of Science from BUSINESS INFORMATION SYSTEMS