Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Wienecke

Brush Prairie,WA

Summary

As a diligent and experienced professional with nearly 17 years of dedicated service at Clark Public Utilities, I have adeptly transitioned from Customer Service Representative to Construction Coordinator/Operations and currently Construction Coordinator, Senior working with the Design group. Bringing forth comprehensive knowledge of utility operations and a proven track record of effective leadership, I seek to leverage my many years of management experience prior to my employment with the District to excel as a Construction Services Supervisor, facilitating efficient project execution and fostering a collaborative team environment to ensure optimal outcomes.

Overview

24
24
years of professional experience

Work History

Senior Construction/Design Coordinator

Clark Public Utilities
05.2016 - Current
  • Evaluate submitted designs from the engineering group and assess for errors and update accordingly
  • Answer customer calls to Design as well as provide backup for Operations calls
  • Create work orders and determine if they should be assigned to an engineer/residential planner or sent to another department for implementation
  • Schedule daily work for the Service dept and Connect crew
  • Post and handle electrical inspection approvals
  • Work with Labor and Industries/City of Vancouver and electricians as necessary
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Assist Operation Superintendents
  • Schedule primary inspector work
  • Create and maintain audit packets for large budge capital projects
  • Enhanced internal and external customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Construction Coordinator/OPS Expediting

Clark Public Utilities
05.2010 - 05.2016
  • Process Operations calls
  • Support Operation Superintendents
  • Load work orders to line crew trucks
  • Schedule inspections and standbys for Primary Inspector
  • Process completed crew work
  • Manage and submit payroll for line crews
  • Create and determine whether new work requests need to be engineered or sent to another department for implementation
  • Process electrical inspection approvals
  • Review and record transformer loss statements
  • Work with Labor and Industries/City of Vancouver and electricians as necessary
  • Maintain records and pending files

Customer Service Rep I

Clark Public Utilities
10.2007 - 05.2009
  • Assist customers by phone or in person
  • Resolve billing inquiries
  • Handle payment arrangements or changes in service
  • Provide information on utility sponsored programs
  • Manage/balance cashier drawer on front line.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the utility alike.
  • Updated account information to maintain customer records.

Branch Manager

CZ Loans, Inc.
05.2000 - 10.2007
  • Provide leadership, counseling and scheduling for staff of 12 employees
  • Responsible for recruiting and termination decisions
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Managed timecards/payroll for 4 store locations
  • Resolve customer and employee conflicts and other volatile situations
  • Oversee Inventory and ordering of all office supplies
  • Create and ordered various business related forms and publications
  • In charge of updating and distributing employee and manager hand book
  • Implement and conduct updated employee training program.

Education

Diploma -

Roosevelt Roads High School
Ceiba, Puerto Rico
05.1990

Diploma -

Business Computer Training Institute
Vancouver, WA
01.1998

Skills

  • Management experience
  • Customer Service driven
  • Multitasking and Organization
  • Adaptability and Flexibility
  • Interpersonal Skills
  • Detail oriented
  • Cayenta expert
  • GIS / Arcmap proficiency
  • CPU Payroll software
  • SAGE software
  • Microsoft Office

Timeline

Senior Construction/Design Coordinator

Clark Public Utilities
05.2016 - Current

Construction Coordinator/OPS Expediting

Clark Public Utilities
05.2010 - 05.2016

Customer Service Rep I

Clark Public Utilities
10.2007 - 05.2009

Branch Manager

CZ Loans, Inc.
05.2000 - 10.2007

Diploma -

Roosevelt Roads High School

Diploma -

Business Computer Training Institute

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Lisa Wienecke