Lisa Wiese
Fort Worth,TX
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Parts Sales Manager
AutoZone
03.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Ordered parts for customers, repair shops, and service departments for use in Type equipment.
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
- Collaborated with service department to ensure timely delivery of parts for repairs, reducing wait times for customers.
- Supervised and trained staff on product knowledge and customer service.
- Provided timely, insightful and accurate reports to upper management.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
Customer Service Rep/lead Self Check Out Cashier
Kroger Co.
6650 N Beach St. Fort Worth, TX 76137
03.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail department.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Psych Technician
North Texas State Hospital
02.2008 - 02.2012
- Maintained a safe environment for both patients and staff through diligent observation and crisis intervention techniques.
- Coordinated recreational activities for patients, facilitating socialization while also promoting physical wellness benefits.
- Utilized exceptional active listening skills during one-on-one sessions, identifying concerns or distress signals among patients promptly.
- Implemented behavioral management techniques to minimize disruptions within the therapeutic milieu effectively.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality and privacy of patients'' personal information.
- Established rapport with diverse populations, adapting communication styles based on individual needs effectively.
- Contributed to efficient clinical operations by maintaining organized patient records and ensuring accurate documentation.
- Served as a reliable liaison between medical staff, therapists, psychiatrists, and patients'' family members for seamless communication.
- Facilitated smooth transitions between shifts through detailed reporting and concise handover communications.
- Managed crisis situations efficiently by utilizing de-escalation techniques to maintain safety within the facility calmly.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
Front desk management
Crescent Plaza Hotel
03.2006 - 02.2008
- Streamlined hotel operations by assisting in daily tasks, including front desk management, housekeeping, and food services.
- Assisted in maintaining a safe and welcoming environment for students, staff, and visitors through diligent front desk management.
- Maintained an organized inventory of office supplies at the front desk, ensuring adequate stock levels for efficient operation.
- Promoted a positive working environment among trainees by fostering open communication channels between management personnel and frontline staff.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Served as a liaison between upper management and frontline workers, conveying pertinent information from both sides to drive strategic decisionmaking.
- Coordinated closely with front desk and maintenance teams during room turnovers, ensuring smooth transitions for incoming guests.
- Supervised scheduling of front desk staff, maximizing coverage during peak hours while adhering to budgetary constraints.
- Proactively identified potential issues before they escalated, ensuring smooth operations at the front desk at all times.
- Provided support during periods of high occupancy by assisting at the front desk or other key areas as needed.
- Reduced wait times for guests with prompt service and efficient problem-solving skills at the front desk.
- Managed front desk operations, including check-ins, check-outs, and resolving any issues that arose during the night shift.
- Demonstrated strong attention to detail while handling sensitive payment transactions and maintaining financial records at the front desk.
- Kept guests informed of any delays or changes in bedding preferences through clear communication with front desk
- Delivered high-quality customer service at the front desk by directing visitors, answering phone calls, answering emails, and managing appointment schedules as needed.
- Managed front desk operations, effectively handling reservations, cancellations, and special requests.
- Maintained secure environment by monitoring visitors at front desk.
Education
BAS in Human Resource Management - Business Administration Management
Strayer University
OnlineAAS in Business Admin -
Tarrant County College District
Fort Worth, TX05.2019
Skills
- Filing
- Supervising experience
- Computer skills
- Shift management
- Medical office experience
- Communication skills
- Front desk
- Cash handling
- Customer service
- Conflict management
- Emotional Intelligence experience
- Medical/Mental Health Direct Care
- Construction
- POS systems operations
- Coordinating paperwork
- Returns processing
- Promotional planning
- Attention to Detail
- Reliability
- Excellent Communication skills
- Organizational Skills
- Active Listening
- Effective Communication
- Self Motivation
- Interpersonal Skills
- Professionalism
- Staff Supervision
- Continuous Improvement
- Document Management
- New Hire Onboarding
- Closing Techniques
- Data Confidentiality
- Customer Order Management
- Invoice Processing
- Stock management
- Vendor Relations
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Relationship Building
- Adaptability and Flexibility
- Goal Setting and Achievement
- Staff Training and Development
- Task Prioritization
- Client Relationship Management
- Customer Complaint Resolution
- Interpersonal Communication
- Analytical problem solver
- Time management abilities
Certification
- Food Handler Certification
- Licensed Psychiatric Technician
- Driver's License
- Business I Certification
- Business II Certification
Additional Information
Member of the North Central Texas HIV Committee for Tarrant County.
Timeline
Parts Sales Manager
AutoZone
03.2023 - Current
Customer Service Rep/lead Self Check Out Cashier
Kroger Co.
03.2020 - 03.2022
Psych Technician
North Texas State Hospital
02.2008 - 02.2012
Front desk management
Crescent Plaza Hotel
03.2006 - 02.2008
BAS in Human Resource Management - Business Administration Management
Strayer University
AAS in Business Admin -
Tarrant County College District